CHAMPVA

Name: CHAMPVA
Rating: 2 (16 reviews)
Author: US Department of Veterans Affairs (VA)

and other VA programs

Free

16 Ratings
Ages

4+
Years
Category

Medical
Developer

US Department of Veterans Affairs (VA)
Language

EN
English
Size

362.4
MB

The Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) mobile application (app) helps Veterans, family members, and medical providers access important information across several Veteran and Family Member Program (VFMP) areas. The app includes program details for CHAMPVA, Camp Lejeune, Children of Women Vietnam Veterans (CWVV), the Foreign Medical Program, and Spina Bifida, all in one place. Learn about eligibility, how to apply, benefits, covered conditions, and available support for each program. The app also includes tools that help users: • Locate nearby VA facilities • Look up CHAMPVA medical code participation and coverage status • Navigate VFMP program benefits, claims, and coverage guidance Whether you're reviewing eligibility, exploring benefits, or checking the coverage of a medical code, the CHAMPVA app provides a seamless way to access VA program information.

Ratings & Reviews

2.0

out of 5

16 Ratings

Phone services
Oct 2

clovisgal66
I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint.Please advise, better yet, give us access.

Developer Response
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating that must be. This app is designed to help CHAMPVA beneficiaries and providers with medical and medication code status. It does not yet support viewing or managing claims, but we are working to add those types of features in future updates. For claim status or updates, please use the VA Health & Benefits app or visit VA.gov.Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596
Phone services
Oct 2

clovisgal66

I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint.Please advise, better yet, give us access.
Developer Response Oct 14
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve faced and understand how frustrating that must be. This app is designed to help CHAMPVA beneficiaries and providers with medical and medication code status. It does not yet support viewing or managing claims, but we are working to add those types of features in future updates. For claim status or updates, please use the VA Health & Benefits app or visit VA.gov.Download the app here: https://apps.apple.com/us/app/va-health-and-benefits/id1559609596
No one picks up their phone
Nov 18

J777triple nutsack
My wife is 13 weeks pregnant and classified as a high risk pregnancy so it is imperative she gets seen by a provider. The way it’s looking I’ll probably have an at home birth by the time Champ VA gets back to us. 40 min of waiting on the phone and the only way I might get in touch with someone is by putting in I am a healthcare provider just for the system to give me a call back. I called at 10:20 EST it’s now 11:00 and I’m leaving this review. I will update this review to find out who I can leave a complaint with to get this fixed.

Developer Response
Thank you for sharing this. We are so sorry for what you and your wife are dealing with, especially during a high-risk pregnancy when every minute is important. We understand how frustrating it is to wait that long without getting through. We do want to be transparent that the purpose of the app is to check whether CHAMPVA covers a specific procedure, medical device, or medication, which is important for over 800K beneficiaries. It isn’t connected to CHAMPVA’s phone system and can’t influence call center operations. That said, your experience and feedback is important, and we have passed this along to the teams that handle those services, so they are aware of what you encountered.
No one picks up their phone
Nov 18

J777triple nutsack

My wife is 13 weeks pregnant and classified as a high risk pregnancy so it is imperative she gets seen by a provider. The way it’s looking I’ll probably have an at home birth by the time Champ VA gets back to us. 40 min of waiting on the phone and the only way I might get in touch with someone is by putting in I am a healthcare provider just for the system to give me a call back. I called at 10:20 EST it’s now 11:00 and I’m leaving this review. I will update this review to find out who I can leave a complaint with to get this fixed.
Developer Response Dec 1
Thank you for sharing this. We are so sorry for what you and your wife are dealing with, especially during a high-risk pregnancy when every minute is important. We understand how frustrating it is to wait that long without getting through. We do want to be transparent that the purpose of the app is to check whether CHAMPVA covers a specific procedure, medical device, or medication, which is important for over 800K beneficiaries. It isn’t connected to CHAMPVA’s phone system and can’t influence call center operations. That said, your experience and feedback is important, and we have passed this along to the teams that handle those services, so they are aware of what you encountered.
-10 Stars (Absolutely Useless)
Sep 19

Father Cross
This app is a complete disaster. The few features it has don’t work—ever. Trying to find a provider is a joke; the search is broken, and the results are outdated or nonexistent. Don’t even bother trying to get up-to-date info. It’s always outdated or flat-out wrong. Every time I’ve tried to use it, it’s just been an endless loop of frustration. Typical VA garbage that’s half-baked and full of bugs. This app is a waste of space—fix it, or just scrap it entirely.

Developer Response
Thank you for taking the time to share your feedback. We sincerely regret the frustration you experienced when trying to use the Providers feature. We recently identified a temporary issue with the Facility Locator service that affected search results, but this has since been fixed and works again as intended. Please give it another try, and if you still run into problems, don’t hesitate to reach out so we can help directly. Your input is important, and we are committed to making the app more reliable and useful for Veterans and their families.
-10 Stars (Absolutely Useless)
Sep 19

Father Cross

This app is a complete disaster. The few features it has don’t work—ever. Trying to find a provider is a joke; the search is broken, and the results are outdated or nonexistent. Don’t even bother trying to get up-to-date info. It’s always outdated or flat-out wrong. Every time I’ve tried to use it, it’s just been an endless loop of frustration. Typical VA garbage that’s half-baked and full of bugs. This app is a waste of space—fix it, or just scrap it entirely.
Developer Response Sep 25
Thank you for taking the time to share your feedback. We sincerely regret the frustration you experienced when trying to use the Providers feature. We recently identified a temporary issue with the Facility Locator service that affected search results, but this has since been fixed and works again as intended. Please give it another try, and if you still run into problems, don’t hesitate to reach out so we can help directly. Your input is important, and we are committed to making the app more reliable and useful for Veterans and their families.
Is the logo supposed to be my hand coming out of my coffin while still trying to find support?
Oct 9

VetStrong22
Is the app logo supposed to be my hand coming out of my coffin while still on hold with CHAMPVA?! The app is useless. Information is incorrect and not accurate. There is no way to get help or support. Don’t waste your time.

Developer Response
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to tell us. The app is designed to help CHAMPVA beneficiaries and providers look up coverage information for medical services and medications. It doesn’t currently support contacting customer service, but we’re working to improve the experience. If you’re able, please contact us at champvamobileappsupport@va.gov to let us know which information seemed incorrect so we can take a closer look and make any necessary improvements. A refreshed logo is also on the way soon, so we hope you’ll check back after the update!
Is the logo supposed to be my hand coming out of my coffin while still trying to find support?
Oct 9

VetStrong22

Is the app logo supposed to be my hand coming out of my coffin while still on hold with CHAMPVA?! The app is useless. Information is incorrect and not accurate. There is no way to get help or support. Don’t waste your time.
Developer Response Oct 14
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to tell us. The app is designed to help CHAMPVA beneficiaries and providers look up coverage information for medical services and medications. It doesn’t currently support contacting customer service, but we’re working to improve the experience. If you’re able, please contact us at champvamobileappsupport@va.gov to let us know which information seemed incorrect so we can take a closer look and make any necessary improvements. A refreshed logo is also on the way soon, so we hope you’ll check back after the update!