Fiat 4+

Update : Tried using this app again after a recent update. I put in the VIN but it now mis-identifies the year of my car and tells me that it can’t be added to my account (it’s already in my account if I log in either via the old app or the website!) and that I need to contact an agent to do so. Ugh. No thanks.

Original Review : Was told in the “My Fiat” app that I needed to download this app as the older one was being discontinued. Ok, fine. Download this app and sign into my account. So now that I’m signed in, should my vehicle already be there? Nope, it’s not. So I go to add it, put in the VIN, vehicle is found but I’m told to go to the Activate Services menu on my vehicles touchscreen. My Fiat doesn’t have a touch screen! So I hit the “Dashboard” button in the app and am taken back to the main menu where there are no vehicles listed. Hopefully the app developers will do some more testing and refining of this app before they get rid of the old one because this one, in its current state, is not useable for me.

Greetings, sorry for the unpleasant experience you had with our app. Currently, our team is working towards remedying this matter as quickly as possible. Please continue using your existing owner’s app in the meantime and stay tuned for updates. ~Rob

I am experiencing the same problem the users have reported: the inability to add a vehicle. After I correctly enter the VIN number for my 2019 Fiat Spider and my ownership of the vehicle is confirmed, when I press the Next button, I get an error message: error occurred while loading, please try again. I have tried repeatedly to add my vehicle, only to get the error message. The latest update did NOT fix the problem.

Thanks for reaching out to us. We are aware of this issue and apologize for any inconvenience. Rest assured, our development team is working on a fix to resolve this matter as soon as possible. Please continue using your existing owner’s app in the meantime and stay tuned for updates. Your patience is appreciated. ~Rob

The scanning feature won’t pick up then vin no matter what angle I use nor vin barcode I try. And it only can figure out what car I have by doing it manually but then when I go to move on it will not let me, it states there’s an error and to try again, which I do, again, and again, and again.

Reloading the app does not work. Same error.

Hi, we really appreciate you bringing this to our attention and would like to investigate your concern. Please share your VIN and any other details with us such as screenshots of your app to socialmedia.uconnect@fcagroup.com, so that we look into this for you. ~Rob