iPhone Screenshots

What’s New

Version 3.6.1

*Bug fixes and performance improvements

Ratings and Reviews

4.2 out of 5
81.5K Ratings

81.5K Ratings

Jane - Eastern Cape ,

Awesome...but needs a little tweaking 😉

I am absolutely hooked on my Fitbit! I bought the Charge 3 and I hate taking it off. I love the notifications it sends if I haven’t moved from my desk each hour, I love the fact you can challenge other friends and colleagues to weekend, or weekly challenges as well as track your own performance. It’s got me more motivated than any exercise book, or personal trainer. The only downside I find is that it’s not 100% accurate. My resting heart rate on an ECG machine compared to my Fitbit has a difference of 10 beats per minute...that’s a big number when you’re trying to work in fat burn mode or/and cardio. In addition, when I train with other people my steps are pretty much the same but when we e all walked a 12km walk (as we’ve done consistently this week), my Fitbit comes up with almost 2km less than the others! The only time it’s accurate is if I walk with my GPS on my phone and then sync the data after my walk/run. In addition the calorie counter has very limited good options and scanning them and sending them off is too time consuming. I find I’m using the “My Fitnesspal” app to monitor my food intake...please look at their app and try and make the Fitbit calorie counter more user friendly. Apologies for mentioning the bits that need “tweaking”, but it’s constructive feedback that I feel is important. All in all I am so chuffed that I have a Fitbit as its now become a way of life for me! Thank you to the Fitbit team of developers ☺️

Developer Response ,

Hi Jane,



We're delighted to hear that you enjoy using your Fitbit Charge 3 and love its features such as reminders to move and challenges!



As for your concern with heart rate tracking, please note that our Fitbit devices calculate steps differently from other machines. PurePulse LEDs (light-emitting diodes) on your Fitbit device reflect onto the skin to detect blood volume changes, and finely-tuned algorithms are applied to measure heart rate automatically and continuously. The heart-rate icon you see on the display tells you if you're in 1 of 3 heart-rate zones.



It's also worth noting that if you're doing an activity where your wrist is moving vigorously and non-rhythmically, the movement may prevent the sensor from finding your heart rate. If this happens, try relaxing your wrist and staying still briefly (about 10 seconds), after which you should see an accurate heart rate reading. For more on what impacts heart rate accuracy, please see: http://help.fitbit.com/articles/en_US/Help_article/1565#ImpactsAccuracy.



Hope you'll also like the other features your watch has to offer!



Best,

Fitbit Support

Mssmith0516 ,

FitBit app is pretty good, minus some frustrations

I love my FitBit Versa and the FitBit app, but my one complaint would be the overwhelming number of clock faces to choose from and no real way to filter through them. The categories are broken down to only a few, at most, and the search feature isn’t really all that reliable for what you’re truly trying to search for. For example, when searching for “beach” it only shows a few options, but IF you have a large amount of free time to search through the extensive library one by one, you happen to come across several more while browsing. Maybe having a “tag” feature for clock face developers to add search keywords would be nice. It would also be nice if there was a feature to filter clock faces by which ones are free from those that you have to buy.

I’m also not fond of the calorie link option that FitBit incorporates with the MyFitnessPal app. It would be nice for a setting to be provided to select whether you only want workout calories that you’ve burned to automatically link to your MyFitnessPal app versus your overall calorie burn for the day. I’m one who only likes to log my calorie burn for workouts and not the entire day.

Those are overall my only two complaints. For the most part, the FitBit app is great, with the exception of these couple of things, but I’ve also only owned my Versa for less than a week, so I’m still exploring the app.

Developer Response ,

Hello there,



We appreciate you for taking the time in sharing your thoughts and feedback as well as showing how we can help improve our clock face feature.



The best way to go about it is through our community page: https://community.fitbit.com/t5/Feature-Suggestions/idb-p/features. Let our Product team hear from you about how we can get this to you.



If you have further questions, please reach us at contact.fitbit.com.



Regards,

Fitbit Support

noaccountname ,

So much for bug fixes.... and they were fixed!

Previous comments earning the app 3 stars a week ago: First time that the app has failed in over a year. So averaged out the number of stars to give it— with this week being 1 star and rest of year is 5. Since the latest update my Flex 2 wont sync. Ironic timing since I actually managed to finally do some serious exercising every day this week. I think the tracker is still storing data since I’m still getting silent alarms and notifications when wearing it. I hope it’s storing everything til bugs are fixed. Please!

Update with 5 stars to go with it: I was so surprised that the developers responded to the problem I posted about syncing, and for that alone, I’d give the app 5 stars for customer service. But better yet, the FitBit help page that they directed me to had the solution. It was at end of webpage after a long list of things to try, most of which everyone probably does. At the end of the “try this” suggestions, the one about how to reset the actual tracker did the trick. I never knew there was a little button on the charger itself for this purpose. Anyways, my Flex 2 tracker miraculously synced after I reset it, and it had stored a full week of data, exercise, sleep patterns, etc, which appeared happily in the app. The developer’s reply to my initial review has the link to follow for how-to. Thanks so much for being repsonsive!

Developer Response ,

Hi there,



We're sorry for the inconvenience.



For us to help get your Flex 2 syncing again, please give these sync troubleshooting steps a try: https://help.fitbit.com/articles/en_US/Help_article/1866. If it's a no go, get in touch with us at contact.fitbit.com. We'll be more than happy to take a closer look.



Best,

Fitbit Support

Information

Seller
Fitbit, Inc.
Size
190.1 MB
Category
Health & Fitness
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Dutch, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish, Swedish, Traditional Chinese

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2011-2019 Fitbit, Inc.
Price
Free
In-App Purchases
  1. Fitbit Premium Monthly $9.99
  2. Fitbit Premium Annual $79.99
  3. Fitbit Premium Monthly $9.99

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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