Freshsales 4+

Sales CRM

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

    • 4.5 • 321 Ratings
    • Free

Screenshots

Description

Freshsales is a cloud-based customer relationship management (CRM) solution. It comes with built-in phone and email, event tracking, contact scoring, automation, and integrations with a variety of apps.

The Freshsales mobile app for iOS makes it easy for you to access your customer data and track your sales pipeline on your favorite Apple device, wherever you are.

From the home page, get quick context into your tasks and appointments for the day. Use the in-app calendar to manage your appointments. Also, access Google Maps right from the app and even book an Uber to the location of your meeting. Plus you can add contacts, accounts, and deals, make phone calls, send emails, and change deal stages on the mobile app.

All edits are automatically synced with your Freshsales web app, so your customer data is always up to date. You can also use this app offline.

Users from Freshsales, Freshsales Classic, and Freshsales Suite on the web can use this mobile app.

What’s New

Version 3.59

Join Teams meetings from mobile: If you’ve connected your Teams account to the Freshsales web app, use the mobile app to add Teams links to your meetings.

Permission for manual call logs: In the web app, under Admin Settings > Roles, there’s a permission for manual call logs. This extends to mobile now.

Update to deals: In the web app, under Admin Settings > Deals, admins can prevent users from setting past dates as a deal’s expected close date. This extends to mobile now.

Ratings and Reviews

4.5 out of 5
321 Ratings

321 Ratings

Swails ,

Easy to use, easy to customize

Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM.

Developer Response ,

Hi Swails, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@freshsales.io! Have a wonderful day!

ChrisD-Canton ,

FreshSales - Good - But issues with Reporting

Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket.

Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not.

Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM.

This smacks of a serious infrastructure implementation issue that needs to be addressed.

Developer Response ,

Hi ChrisD-Canton. Sorry for the inconvenience and thanks for reaching out. Can you please write an email to crm-support@freshworks.com? We will connect and address your concerns leading to a satisfactory resolution.

shankarsoma ,

Great app

Definitely recommend for Sales & Marketing professional who are constantly connected with your customers

Developer Response ,

Hi shankarsoma,

Thank you for liking our app! We hope you're enjoying our latest update with the new home screen.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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