Alert 360

Name: Alert 360
Rating: 4.2 (604 reviews)
Author: Alert 360

Lifestyle

Free

604 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Alert 360
Language

EN
+ 18 More
Size

367
MB

With an Alert 360 security system, you can monitor and control your home or business in real-time and from anywhere - from your smart phone or device including the Apple Watch (on ios). Alert 360's interactive security, video monitoring, energy management, and automation solutions give you instant awareness and remote control for the places you care about most. Receive real-time e-mail or text alerts for selected events like system being armed/disarmed or non-alarm events such as liquor or gun cabinets being opened, kids coming home from school, water or temperature alerts. Note: This app requires a compatible Alert 360 system and an active service plan. Feature availability varies based on system, equipment, and service plan. Visit www.centralsecuritygroup.com for more information. Remote Features: -Know what's happening at your home or business -Arm or disarm your security system -Watch live video, recorded clips or stored video -Turn lights on or off -Lock or unlock doors -View images captured by Alert 360 image sensors when installed -Raise or lower garage doors -Utilize geoservices to operate system based on location -And much more!

Ratings & Reviews

4.2

out of 5

604 Ratings

Long Lag Time
11/29/2023

Houston Mom 77008
There is a long lag time between the app and the actual action. For instance, when we close the garage, the app will still show it as open for at least 3 minutes (sometimes longer) until it correctly reports the garage is closed. It is also very slow to turn off the alarm. Sometimes we forget the alarm is activated and when we come home and set off the warning, the app is VERY SLOW to turn off the alarm. It is faster to just run down the hall and manually turn off at the panel than trust the app to turn it off before the alarm goes off.
Long Lag Time
11/29/2023

Houston Mom 77008

There is a long lag time between the app and the actual action. For instance, when we close the garage, the app will still show it as open for at least 3 minutes (sometimes longer) until it correctly reports the garage is closed. It is also very slow to turn off the alarm. Sometimes we forget the alarm is activated and when we come home and set off the warning, the app is VERY SLOW to turn off the alarm. It is faster to just run down the hall and manually turn off at the panel than trust the app to turn it off before the alarm goes off.
so annoying
09/24/2023

hannaissocool
DO NOT GET THIS SYSTEM!!!! my family (just my dad) has been able to connect to the cameras when we first originally got them in by someone doing it for him. no one else was home at that time so we couldn’t get them in on our phones and we have all been struggling to get our apps connected to the cameras. i’ve deleted the app so many times to just give up but i want to be able to use them!!!! it’s such a struggle ughhh. why does it have to be so difficult to try to figure out…it only lets you connect to the doorbell which is in toaster oven quality. so frustrated you have no idea. i wish i could give 0 stars.update:just called customer service and i had to verify with either my account password or an invoice number (which is impossible to find)…i told the guy my password and he said it was wrong but i was close…bro what. there’s only one password my dad ever uses…what else could it have possibly been :/ deleted the app once and for all.

Developer Response
Thank you for your review. This isn't indicative of the experience Alert 360 strives to provide. Please email us at Alert360Cares@alert360.com with your account information, so we can help troubleshoot this with you!
so annoying
09/24/2023

hannaissocool

DO NOT GET THIS SYSTEM!!!! my family (just my dad) has been able to connect to the cameras when we first originally got them in by someone doing it for him. no one else was home at that time so we couldn’t get them in on our phones and we have all been struggling to get our apps connected to the cameras. i’ve deleted the app so many times to just give up but i want to be able to use them!!!! it’s such a struggle ughhh. why does it have to be so difficult to try to figure out…it only lets you connect to the doorbell which is in toaster oven quality. so frustrated you have no idea. i wish i could give 0 stars.update:just called customer service and i had to verify with either my account password or an invoice number (which is impossible to find)…i told the guy my password and he said it was wrong but i was close…bro what. there’s only one password my dad ever uses…what else could it have possibly been :/ deleted the app once and for all.
Developer Response 02/28/2024
Thank you for your review. This isn't indicative of the experience Alert 360 strives to provide. Please email us at Alert360Cares@alert360.com with your account information, so we can help troubleshoot this with you!
Alert 360
01/10/2021

baxhoot
I do not like how you can not pay or access your billing on the app and we have never received a paper bill to know our account to access one time online payments.... It’s very annoying to not see your billing and or be able to change how you pay your bill without calling customer service. Also, we didn’t like how sensitive the cameras are to any kind of “not good day” weather.... and if you can’t resolve the issue on the phone with tech support then they send someone out and make you pay for their visit even though you pay almost $65(at minimum)-$100+ a month for their services....We went out of town on a vacation and had Wendy weather and couldn’t see out of our backyard camera for over two weeks even though we had called tech support and reset our router, there was nothing else that could be done until we returned from vacation to try and fix it ourselves over the phone. We will not be returning customers.
Alert 360
01/10/2021

baxhoot

I do not like how you can not pay or access your billing on the app and we have never received a paper bill to know our account to access one time online payments.... It’s very annoying to not see your billing and or be able to change how you pay your bill without calling customer service. Also, we didn’t like how sensitive the cameras are to any kind of “not good day” weather.... and if you can’t resolve the issue on the phone with tech support then they send someone out and make you pay for their visit even though you pay almost $65(at minimum)-$100+ a month for their services....We went out of town on a vacation and had Wendy weather and couldn’t see out of our backyard camera for over two weeks even though we had called tech support and reset our router, there was nothing else that could be done until we returned from vacation to try and fix it ourselves over the phone. We will not be returning customers.
Thank you for adding panic buttons
09/03/2020

huma11213
I called a few months ago (around November-January) when we installed the alarm system to find out if there is a panic button in the app and the associate said there was.. and once she checked her knowledge base, she proceeded to tell me there actually isn’t and apologized. I told her to put in some feedback on behalf of customers to add that feature since it is so important. Just today I opened the app and it’s the first thing I see under the the alarm status. There are 4 panic buttons: Police, Fire, Silent, and Auxiliary. Thank you for hearing my and many other people’s feedback and adding an essential feature to keep us safe.
Thank you for adding panic buttons
09/03/2020

huma11213

I called a few months ago (around November-January) when we installed the alarm system to find out if there is a panic button in the app and the associate said there was.. and once she checked her knowledge base, she proceeded to tell me there actually isn’t and apologized. I told her to put in some feedback on behalf of customers to add that feature since it is so important. Just today I opened the app and it’s the first thing I see under the the alarm status. There are 4 panic buttons: Police, Fire, Silent, and Auxiliary. Thank you for hearing my and many other people’s feedback and adding an essential feature to keep us safe.

•Behind the scenes improvements to power future features

Version 5.11.2

09/17/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location