Been using this app since 2018 with intermittent success. Went back to using the hardware remote control. Recently decided to give the app a try again and it was working terrifically for about three weeks and now again, neither of our two Town & Country Fireplaces appear on the screen. Please repair what should be an easy fix.

The app is buggy. Constantly disconnects even standing within a foot. Have to disconnect, delete the app, reinstall only to have to repeat 2 days later. Cheap and worthless development. Maybe a high school student could fix this.

My app stopped working too. Replaced the backup batteries in wall controller and disconnected the network cable and reconnected. Fireplace came back up in App screen. Works great.

Doesn’t work at all. Total brick. Town and Country doesn’t even try to fix it. Really dumbBc it literally is the simplest app ever. All it needs to do is turn on/off to be decent but it doesn’t even do that. I tried deleting and reinstalling blah blah blah. Nothing.