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Description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: Some features are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at https://assurantdeviceclaim.com/InsuranceDocuments. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.2.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.7 out of 5
9.3K Ratings

9.3K Ratings

Sherri Harmon ,

A An employee from Apple Support DEPT. Truly A SHINING STAR🌠

I had a phone appointment with Customer Support this morning, I believe she was the same employee I talked to last week as well when I scheduled my first appointment and I can’t tell you enough how thankful I am that there are still a few Wonderful people in the world that Love what they do and have EXCEPTIONAL Customer Service.
This employee (can’t remember her name, 🤦‍♀️) however she was so Knowledgeable, PATIENT, Understanding, KIND, Ver Thorough and made sure to go over in detail any and all my questions or issues a and concerns before getting off the phone she assured me I could call back anytime if I felt unsure or needed help with Anything else!
Thank you “Young Lady”you are Great at what you do and it definitely shows so please continue to shine through the phone because others definitely can hear and feel it when you talk! We need Many more people like yourself in this World we live in Today!!!
THANK YOU AGAIN APPLE CO. For Allowing her to be my CUSTOMER SUPPORT Whom returned my call and making my experience a great one when I was in need of help with my Subscription/Plan.
Great way to start my Saturday morning out here in Rio Linda Ca.

(MARTINI) ,

Had great support from this Apple store APP!

No, I didn’t get paid to do this review and I’m a real person, even though it took some time, they (Apple support) did finally solve the issue and replaced the iPhone due to a ‘hardware’ aka: panic full failure issue. I screen recorded all the information so the support staff could see the issue, apparently I’ve terrible luck with Apple products but Apple did and has kinda currently resolved the issue. Not sure who is doing what to these iPhones or my Apple products I’ve gotten but Apple support did make me the appointment for the store, the store looked over everything and saw the issue firsthand so there was something (see I can’t make it up). We will see how it goes with this replacement and go from there. I’ve only had to log over 200 hours dealing with these Apple issues this last year, than your lucky stars you’re not me.

Grizzguy11 ,

NO HELP AT ALL, LITERAL 🗑

I have been trying to resolve an issue for over 4 hours now. I have a BRAND NEW IPhone 12 and when I tried to update the software so I could pair it with my new Airtags it says that the iOS 14.4.2 version is up to date which IT IS NOT. I need iOS 14.6 and it won’t give me the option to update. So I tried this app and called the support line 4 separate times and each time suffered a minimum 30 minute wait and one time it was over an hour and I also used the Apple support text service twice which was of no help. I used all the articles in this app I could find and none of them were of any help to me. I did everything down to every last detail correctly. I reset my phone, restarted it, backed it up 3 times, connected to two WiFi networks, and more. Has it worked, you guessed it....NOPE! I now have to take MORE time out of my day to go to the Apple store tomorrow morning and hope they can fix it. No one at Apple will probably see this nor do they probably even give a crap. If anyone does see this, then y’all need to get this crap together because I’m not spending $1000 on a phone just for it not to work a few months later.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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