CEFCU app is getting easier to navigate- I am older so this app stuff is new and foreign to me. I do want to compliment CEFCU’s customer support staff. I paid a bill twice which was my error - I panicked and felt like I was going to loose my stomach contents ! When I called CEFCU in high anxiety mode - she was so sweet and calming - reassured me it could be “fixed” I was not “stupid” and everything would be “alright”. That’s been over a year ago but it seems like yesterday - I still am so grateful to that young lady. I use the app frequently and I credit it to the CEFCU employee. Great support team whenever I get myself in a jam on my CEFCU app. Thank you!!!

Lacks quick one click features found in the basic of apps today. While impressive content, it lacks string interest development. For example, I check my used car balance regularly and never once did I get notified that rates are up or down, offers of referral gifts (my daughter was declined a used car loan over your lack breath of working with internet car business Slide, so she was told - so I paid off my loan in a month and am moving on), or and insurance options or affiliations. Privacy guidelines must be maintained, but Marcus, Ally and Capital One is eating up your hard earned saver and borrowers with interest. Before you dismiss this as soar grapes -I love you guys and you have been fantastic in so many ways (note I am on the Board of Family Community Church in SJ and a large church borrower). We have great history so please invest in online presence and those innovations others are talking about for the 25 to 50 year old group. God Bless

I have not been a fan of the app. I have another checking and savings which are my primary accounts through another bank, but I wanted a local brick and mortar bank for when I need to make cash deposits or withdrawals or just to have a local institution. So I do not use this account that often and don’t keep a lot of money in the account. However, the remote check deposit feature is not user friendly and often doesn’t work. I ended up having to deposit it in person and the teller told me they often discourage people from using it.My other banking institution has had that feature in place for awhile and it’s very seamless. Why offer this as a service if you don’t want people to use it? I also struggle linking my accounts; it’s never accurate and overall just not user friendly and challenging trying to transfer money between external accounts.

I like CEFCU the app because it’s a lot faster than having to go to the actual bank. It’s easy to use. But it gets annoying and frustrating with all the loading and waiting sometimes to get in. There’s also multiple times I’ve used the finger ID and it logs me in but just loads. I also wished CEFCU banking app would upload a lot faster. I use to have Heartland Bank and automatically it would take out and show up in my account within 15 minutes. Cefcu’s definitely doesn’t do that. It’s more helpful if it did had this concept! I also think it’s kind of annoying when it says pending after a sale when it does pop up. Like I’ve waiting long enough just take it out. But I do like the app and it’s fast and easy to use!