I have messaged ABC support on multiple occasions for three months now and they refuse to acknowledge my issue. For years I've been using this app and working with the company. There's always been a "new" tab under jobs that have not yet been accepted and printed on the app. Now, the "new" tab has been missing for three months which makes it nearly impossible to create a route using the ABC routing feature without adding jobs that have not been accepted and printed into the route. The accept or reject buttons on said new jobs has also gone away so when you click on a job you have to look for the small print that says "print, then serve". When out in the field driving from location to location and toggling between map and the ABC app, this is not always well visible. It also makes it impossible to reject a job that was reassigned to you that was hostile without going home and getting on the computer to reject it. Bringing the "new" tab back would fix all of this. As new jobs do not get added into a route when creating a new route. There have been a lot of updates recently on the app and none of them have been useful. Please bring back the old version of the app that worked just fine

This application does not keep GPS locations well at all. It refreshes at odd times after you’ve left a location and does not retain data so it must be entered again, sometimes multiple times. The support is not immediate and sometimes takes days to get a response for help. If the application fails, you are blamed for information that the application couldn’t retain for you.Help is a keyword here, if you’re stuck, don’t expect anything immediate or a real person from the “support” team . Usually help comes in the form of an email only on days when support is open. They give themselves 48 hours to respond, which can put you out of work for multiple days at a time. If you’re lucky enough to get a chat with the live chat, you’re basically told every time to go back and due diligence even though you’ve been to an address multiple times.You do not know when your last day will be at this company. It comes without warning, even if you’re doing a good job, be leery of being a contractor. I had one person at this company that was amazing and helpful to me, but their hands were tied in what they could help me with, and they were frustrated as well.

Unless you want to waste time and energy serving for half the rate you can get working for law firms directly, do not waste your time with this company. They will tell you how great a job you are doing and then after a short amount of time or at any point for absolutely no reason, they will send you an email and say you are no longer working for them and completely cut you off. I believe ABC legal to be a dishonest company, which uses automated process, to rule everything, rather than looking at information and getting the big picture with regards to process server success. I chose to work for ABC for a while, when I was slow as filler work, but I soon found out that unless I was willing to jump on my days off and drive 25 minutes out of my way to attempt a paper that I knew was a waste of time, as I’ve already been there two or three other attempts prior, that this company was going to harass me. They will regularly change pay on jobs after you agree to take them. There are many more things I can say, but the bottom line is, as a professional, you are better than this. Get your own clients, do not work for this company.

I used to get over 100 jobs a month from ABC and I was very efficient in my work, especially considering I had such a broad area that I operated in. There were numerous jobs that should have been non served that the system would automatically say I need to continue attempts on when I knew for a fact it was useless, and sometimes when I communicated that with the support team I would get the same answer: please attempt again to confirm XYZ. Very nerve wracking that you hire me to do my job, I do it well for nickels on the dollar, and you don’t trust my judgement with simple situations. Then after several months of that, with no email or message or anything to warn me, I woke up one day and all of my areas were gone. They had been given to other servers and I had been given no notice. They did the same things to my parents after my parents did work for them for about 2 years. So they have no loyalty or respect for the servers who work for them and I would recommend starting your own business and working directly with law firms. I’m making good money on my own doing way fewer jobs now than I did for ABC Legal.