Ginger from nurse-line helped me so much, she listened to me carefully, asked important questions, answered my questions, and told me to go directly to the ER— which is where I needed to be. I am so thankful to have someone so nice to call, I was scared, and I couldn’t get anyone else on the phone for assistance, thank you Ginger!!The scary thing is how difficult it is to actually speak to someone at a hospital or dr office when the on-call dr is unresponsive. I was experiencing severe vertigo and vomiting and did not want to go anywhere unless necessary as I was alone, unwell, and dreading having to move, given my condition. As a normally very healthy person I will be forever grateful for the care and concern Ginger and the BCBC nurse-line and app provided — I could only use the app and press the button to auto call because my head was spinning way too much to read or stand and locate paperwork/phone numbers—- you really never know when you may need help and a real live person to speak to helped me understand I needed medical attention immediately. Thank you again!

As a medical professional I find the questions To general . There is no place to expand on your answers. Asthma is not going to change but is managed, I’m a Dr. what do you actually think a nurse /coach would have the education to manage it! I have ADD it is in my profile, the medical reasons behind have been treated for 30 years under a Physician trained in adult ADD. You do not know any history. Vaccination’s considering I am retired DOD given most while in service you have no record! As far as MS, I know there is no one other than a MS Specialist that should be giving any advise. Considering I’m 64 I believe my BP , weight, activity level, and lipid profile are above average for anyone my age. You pay an Insurance Actuary only to benefit your existence . So you group people rather than treating each patient individually. If insurance would quit trying to practice medicine and let Doctors treat patients correctly the first time you’d see less claims. Making patients go through try this first , then if you fail we’ll ok what you need. I’ve practiced and worked for Insurance. I’ve had to correct more bad NP and PA’s That don’t know their drugs or how to read labs .

I like how I can see the claims that were approved or denied, but I don’t like that they are usually vague and hard for me to know what has been approved or denied. Some will just say medical care for example. My hospital says FEPBLUE is hard to work with. Denies a lot of claims and is slow to pay. Therefore they are now changing their policy to say all BCBS patients must pay 30% of every procedure upfront. My cancer treatments are very expensive and I appreciate FepBlue covering my treatments, but now I have to change hospitals again. I don’t get continuity of care and am now with my eighth oncologist. I am told a guarantee of Benefits is not a guarantee. How can I ensure this cancer treatment is not going to be denied and cost me more out of pocket than my catastrophic maximum. Can I send my doctors recommendations to your CareFirst medical review team before I get treatment to avoid these denials? Thanks, Fighting for another day,Roger Cosgro

I spent WAY too much time going through the endless terms and conditions, noting the instruction to ‘scroll to the end and select Agee’. The problem is, there is no place to select anything. Going back to the user/password login showing the box for ‘Agree’ just keeps taking me back to the 5 million word legal mumbijumbo that all these apps have. The box will NOT allow me to check it. So, I cannot access my data. Thinking using this app might resolve it, but no it does not. Due to a ‘security issue’ I am required to logon via the website and go through the entire process again and again. I give up. I reset the account twice because the site demanded it. Now I am willing to check the box, since there is really no option if I want to see my own data. And I know that means that the fact that this is a worthless website, and a worthless app is all my responsibility, and that BCBS shall be completely irresponsible for any problems arising from my attempted or actual use of the site or the app. In any case, I do hope they decide to fix this mess anyway, as I have no way to do so myself and I do need access to my health data.