Turno Cleaners

Name: Turno Cleaners
Rating: 3.9 (902 reviews)
Author: TidyDaily Inc

Rental Cleaning (TurnoverBnB)

Only for iPhone

Free

902 Ratings
Ages

4+
Years
Category

Utilities
Developer

TidyDaily Inc
Language

EN
English
Size

72.1
MB

iPhone

Online marketplace to find clients Calendar syncing Auto-payments Chat with clients Report and share onsite problems Turno Cleaners, formerly TurnoverBnB Cleaner App, helps professional vacation rental cleaners find high target hosts and deliver quality service. • Grow your cleaning business: find new customers in your area on the Turno Marketplace (TurnoverBnB). Set your own prices and bid for free! • Invite your current customers: Your clients will love having all of the coordination handled in one place. Calling, texting and emailing through multiple apps is a waste of time. • Automate your schedule: see and schedule all your clients' turnovers automatically. When a new turnover appears on their calendar you will be notified, as well as when updates to the cleaning projects are made. • Get paid automatically when you complete a project.

Ratings & Reviews

3.9

out of 5

902 Ratings

Chat feature support are excellent.
07/09/2024

wEndyK777
I use the chat feature every time I have a question. You may have to wait a few minutes for a representative to get to you, but it’s well worth the wait. They are helpful and will provide step-by-step instructions to anything I would say that the chat feature is Turners greatest feature of the entire program today I had a chat with Audrey and she was efficient, polite, professional, and provided me with step-by-step instructions for everything I needed to do. Thank you, Audrey. I took one star away because of the Turno platform itself. I don’t like that you are forced to review a client before you actually know what they’re like. The system forces you to rate them or you can’t get to the program to use the program. They need to offer a bypass.I think it’s unfair that customers can cancel a payment for a cleaning that has been completed with substantial backup documentation. Turno allows this to occur and then tells the cleaner that Turner is just a middleman and we find other means of recourse on our own.

Developer Response
Thank you for such a detailed review and for your feedback! We really appreciate your shout out to our support and we're taking your suggestions to our team to consider implementing changes.
Chat feature support are excellent.
07/09/2024

wEndyK777

I use the chat feature every time I have a question. You may have to wait a few minutes for a representative to get to you, but it’s well worth the wait. They are helpful and will provide step-by-step instructions to anything I would say that the chat feature is Turners greatest feature of the entire program today I had a chat with Audrey and she was efficient, polite, professional, and provided me with step-by-step instructions for everything I needed to do. Thank you, Audrey. I took one star away because of the Turno platform itself. I don’t like that you are forced to review a client before you actually know what they’re like. The system forces you to rate them or you can’t get to the program to use the program. They need to offer a bypass.I think it’s unfair that customers can cancel a payment for a cleaning that has been completed with substantial backup documentation. Turno allows this to occur and then tells the cleaner that Turner is just a middleman and we find other means of recourse on our own.
Developer Response 09/17/2024
Thank you for such a detailed review and for your feedback! We really appreciate your shout out to our support and we're taking your suggestions to our team to consider implementing changes.
Highly profitable cleaners app and easy to use
03/03/2022

sofiab.hw
This app gets me cleaning projects more than I expected and it’s so highly profitable!! I started an independent cleaning job when I moved to a new apartment and my bldng manager made an agreement with me that since the rent might increase the following year, she can make an exception for me if I clean other properties she manages. She paid me good money and so I decided I could make cleaning properties a full-time job! 2 years later, I decided to clean for vacation rental hosts in my area and I wanted an easier way where I can find clients, automatically get paid, and have projects scheduled every week! I heard about Turnoverbnb and gave it a try. I’m happy this app allows all of that plus it is very manageable to all other things– from rejecting projects, through easy chat communication with my clients!! I’m so happy I found this app because I can tell they care for cleaners like me and they prioritize our safety and credentials! For example, I found a broken mirror in one of the airbnb houses I was cleaning. I was able to report the problem through the app with photos, time, and date right away . The host was glad I reported it right away and she was able to replace it before the next guests checking in
Highly profitable cleaners app and easy to use
03/03/2022

sofiab.hw

This app gets me cleaning projects more than I expected and it’s so highly profitable!! I started an independent cleaning job when I moved to a new apartment and my bldng manager made an agreement with me that since the rent might increase the following year, she can make an exception for me if I clean other properties she manages. She paid me good money and so I decided I could make cleaning properties a full-time job! 2 years later, I decided to clean for vacation rental hosts in my area and I wanted an easier way where I can find clients, automatically get paid, and have projects scheduled every week! I heard about Turnoverbnb and gave it a try. I’m happy this app allows all of that plus it is very manageable to all other things– from rejecting projects, through easy chat communication with my clients!! I’m so happy I found this app because I can tell they care for cleaners like me and they prioritize our safety and credentials! For example, I found a broken mirror in one of the airbnb houses I was cleaning. I was able to report the problem through the app with photos, time, and date right away . The host was glad I reported it right away and she was able to replace it before the next guests checking in
Wish I could give 10 stars
10/26/2022

Hollingsworth21
I have been working with this app since April 2019. This is the easiest platform to maneuver through. I haven’t had many issues with the app either, I think maybe 2 small glitches, but anytime I have messages customer support I immediately got a response. Very impressive since the last time was on a weekend. I got an immediate response and they got right on the issue and it was fixed promptly. They even followed up to ensure everything was back working promptly. Just that in itself earns my 5 stars because these days attentive customer service is just hard to find and the fact that they genuinely care about the product they promote. And then finally I have made some decent money getting connected with short term rental managers and owners as well. It has definitely been a positive thing for my cleaning business. Highly recommended! Just to piggyback on this review I am still receiving excellent customer service through the TurnoverBnB app. Alice is the greatest and had a solution to my problem within minutes. Short term rental cleaner’s definitely should be using this app!!
Wish I could give 10 stars
10/26/2022

Hollingsworth21

I have been working with this app since April 2019. This is the easiest platform to maneuver through. I haven’t had many issues with the app either, I think maybe 2 small glitches, but anytime I have messages customer support I immediately got a response. Very impressive since the last time was on a weekend. I got an immediate response and they got right on the issue and it was fixed promptly. They even followed up to ensure everything was back working promptly. Just that in itself earns my 5 stars because these days attentive customer service is just hard to find and the fact that they genuinely care about the product they promote. And then finally I have made some decent money getting connected with short term rental managers and owners as well. It has definitely been a positive thing for my cleaning business. Highly recommended! Just to piggyback on this review I am still receiving excellent customer service through the TurnoverBnB app. Alice is the greatest and had a solution to my problem within minutes. Short term rental cleaner’s definitely should be using this app!!
3 Stars because I do get a lot of business
04/27/2024

Bad updat
This app is set up to support hosts only. You can tell cleaners are not valued. Hosts can go in and get refunds even if you have proof the job was done correctly, they charge you state taxes and don’t pay the state on your behalf so I get taxed on that income a 2nd time. Customer service reads from scripts and it can be very frustrating, they also don’t know much about stripe which is who they use to process payments. I did give 3 stars because I do get a lot of work on this app, otherwise I would give 1 star as I don’t feel valued as a cleaner who grosses about 75k a year on the app. I am listed as a super cleaner so I receive a lot of bids so it has helped my business grow. I wish cleaners had more access like being able to disconnect from a host instead of having to ask customer service, I wish the app wasn’t so slow and so flawed; it’s almost impossible to read my messages now, it takes so long to load. I also hate that hosts can leave reviews at anytime but cleaners are forced to leave a review after the first cleaning in order to access the app and see your other jobs. If the app was more accommodating to its cleaners I would give it 5 stars.

Developer Response
Hi there - Thank you for your review, and we appreciate your feedback as we’re always working to improve. We highly value our cleaners and understand that the success of professional cleaners like you is fundamental to our platform. Our goal is to build solutions that serve the business needs of all our customers and we value your input. Regarding state sales tax, service providers do NOT pay twice. The Receipt of Taxes Paid via Turno details your specific tax data and is designed to help you prepare your taxes. Please reach out to Customer Support for account-specific assistance and we can show you how to access that receipt for your tax purposes. Our (human) team of specialists is available live 24/7 via chat or email us at CS@turno.com. Thank you for being a Super Cleaner on Turno. We appreciate your business and we hope you contact us for personalized assistance. We’re here to help!
3 Stars because I do get a lot of business
04/27/2024

Bad updat

This app is set up to support hosts only. You can tell cleaners are not valued. Hosts can go in and get refunds even if you have proof the job was done correctly, they charge you state taxes and don’t pay the state on your behalf so I get taxed on that income a 2nd time. Customer service reads from scripts and it can be very frustrating, they also don’t know much about stripe which is who they use to process payments. I did give 3 stars because I do get a lot of work on this app, otherwise I would give 1 star as I don’t feel valued as a cleaner who grosses about 75k a year on the app. I am listed as a super cleaner so I receive a lot of bids so it has helped my business grow. I wish cleaners had more access like being able to disconnect from a host instead of having to ask customer service, I wish the app wasn’t so slow and so flawed; it’s almost impossible to read my messages now, it takes so long to load. I also hate that hosts can leave reviews at anytime but cleaners are forced to leave a review after the first cleaning in order to access the app and see your other jobs. If the app was more accommodating to its cleaners I would give it 5 stars.
Developer Response 04/29/2024
Hi there - Thank you for your review, and we appreciate your feedback as we’re always working to improve. We highly value our cleaners and understand that the success of professional cleaners like you is fundamental to our platform. Our goal is to build solutions that serve the business needs of all our customers and we value your input. Regarding state sales tax, service providers do NOT pay twice. The Receipt of Taxes Paid via Turno details your specific tax data and is designed to help you prepare your taxes. Please reach out to Customer Support for account-specific assistance and we can show you how to access that receipt for your tax purposes. Our (human) team of specialists is available live 24/7 via chat or email us at CS@turno.com. Thank you for being a Super Cleaner on Turno. We appreciate your business and we hope you contact us for personalized assistance. We’re here to help!

TurnoverBnB Cleaner App is now Turno for Cleaners. Our mission is clear – to simplify and automate vacation rental cleaning! New features like in-app chat and enhancements to our auto scheduling and auto payment tools help make managing Airbnb turnovers even more efficient and hassle-free.

Version v2.35.5

7h ago

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics