Everyday 4+

This app is easy to use. I love the scan and go capability and it’s great that it has Apple Pay integration. The feature I hate is that it presents me with a survey after every single transaction. I mean, I just scanned myself a bottle of Diet Coke that I grabbed on my own for the 15th day in a row. It’s a trivial experience. Don’t survey me every day! Also, it doesn’t present me with that survey until the subsequent time I come in to the app so it’s usually a day later which doesn’t make sense either. That said, this has made issuing the cafeteria at work very quick and easy.

I had some success using the app after initially installing it and was originally happy with it.

Today, I opened the app to a blank screen. I could get the menu to change my account stuff, but there was no option to actually scan barcodes and purchase stuff (i.e. what the app is actually for). I stood there at the lunch counter for several minutes trying to get it to work. Closing the app and reopening it didn’t work. Eventually I just happened to notice my wife was disabled (5G was still connected) and after that it threw up the typically “please review this app” pop up and finally showed me the scan a barcode option after dismissing the pop up. I scanned my items and tried to pay with Apple Pay (which I have used successfully in the past) but kept getting errors. After resetting the app again and rescanning my items, it finally worked and the payment went through.

It would have been waaaaay faster to just wait in line for a kiosk and use that. This app is only useful if it works reliably and consistently. I’ll just use the cafeteria kiosk next time.

This app has ruined the cafeteria at work. We can’t order much of what is still sitting behind the sandwich counter, several of the preparation options need to be handled handled face to face after when you try to collect food that is supposed to be ready, much of what we order is prepared wrong, presumably because the app also lists options they don’t have behind the counter. At another counter, we’re expected to walk in to see what’s available but not allowed to order there - go there, then you must use the app, then go take a walk while they handle your order and come back later to pick it up. This mess is still very much in the beta testing phase. If these people have been at it for more than one or two locations and more than a few months, they should be ashamed of what they’ve created. Expect disappointment if you’re forced to use this.