Marco’s Pizza 4+

Was able to place an order on Feb-15 for delivery. Estimated pickup time was 45-55 minutes. Two hours later my order is still in prep. Called the store, looped on hold for 30 minutes and then I close and re-open the app (which I had done many times before - still in prep) and now a banner appears saying they’re not taking any more orders for the day. So now not only am I without food, they also used my loyalty coupon and charged my card. Because the stores been closed for a few days now - can’t get ahold of anyone. SUGGESTION 1: allow customers to cancel their own orders when they’ve been in prep for over 2 hours. Tried to leave feedback about this thru the app - it asks for a survey number on a receipt - SUGGESTION 2: put survey codes on app receipts. You’re showing up to a very competitive race pretty late and with the worst app by far, respectfully. SUGGESTION 3: have a mandatory Zoom meeting in how to change your phone and app settings in the event of unexpected shutdowns. It’s bad enough to be without power and water but when you have restaurants showing they’re open and taking orders online when they’re not that’s precious time and unnecessary risk commuting in dangerous conditions.

I see a bunch of bad reviews and that made me nervous to download this app. but then I noticed that the majority of them were 2 to 3 years old. So I thought to myself surely this company has improved their app since then, ….. and told myself why not give it at least a chance.
I downloaded this app in October 2022. And I have to tell you… I had absolutely no problem using their app. As a matter of fact it worked better than most of my other pizza apps and I have several.
It was very simple to find a store location because as soon as I open the app it located my location. And brought up a map where I could choose the closest one to my house. After picking that… I filled out my name and address. And made an app password and user name. I went back to the menu and easily made a pizza order that I liked. I then went to the checkout where it asked me if I wanted to pay with cash or credit card. I chose the credit card. And then I was sent to a location to fill out my credit card information. Then it brought me back to the check out when I was done. I then hit the checkout button and it showed me the order was taken. I got an email showing it was being made. With all my cost information showing on the email. Overall I give this app five stars. I can’t speak for others because I don’t know what happened to them. All I can tell you is that I had a great experience with this app and will be using it again in the near future.

I used to regularly order from Marco’s Pizza, almost every week. A few months back they sent out a rather strange coupon which involved changing your password in exchange for a reward, presumably because of the rollout of the redesigned app. Since that changeover, the correct account credentials are no longer recognized by the app, and even changing my password once again so I was certain I was typing it in correctly resulted in the same error. I have since tried 5-10 times to order pizza over the following months and every single time it has been the same. Marco’s Pizza has now lost hundreds of dollars of business on me alone, and I’m sure many other people are experiencing the same thing. This catastrophic password change campaign and app re-launch has single-handedly guaranteed that I can no longer shop at what used to be my favorite pizza chain. I truly cannot see how the corporate owners continue to hemorrhage money by failing to fix their app, which functioned without issue prior to their horrible business decision to redesign it. Until the second login screen glitch is removed or the app is once again accepting login credentials, through no choice of my own, Marco’s has lost a customer.