I love this app and the fact that you can just send documents or pictures straight from your phone. It’s so convenient I wish everything had this option. It would be nice if there were more options to do certain things. Such as resources and assistance. It’s great for the basics but it’d be nice to see them improve it by adding more information. Like HOW to get the documents they want. Or maybe an updated waiting time for the phone lines like they do for cost cutters and maybe make a way to put your number in line so they call you when it’s your turn because sometimes for homeless people there isn’t always the luxury of being able to wait on hold for over an hour to talk to someone as we don’t have access to chargers for battery or have the minutes. Maybe some updated lists for food pantries or shelters or just resources in general. Otherwise it’s a wonderful app. Thank you!

The options that the app offers are incredible! But sometimes it just doesn’t. It won’t open. Or it just shuts down and goes back to the home screen unexpectedly. The first time I used it was to submit some documents for proof in the 11th hour, and it kept saying done! Done! Then it would go back to the home screen. In the end I learned that it was not done! and my proof was not submitted on time and my benefits expired. Very frustrating. But when it does work, it’s amazing that you can do this through the app!

When attempting to enter My Access app, login buffers once then does nothing. Login information is correct. I have done all the standard self-help procedures including delete and reinstall. This has been a consistent problem for several months. I am using iPhone 13 Pro and iPadOS 17.5.1. When I called Forward Health for assistance the operator said he had no way to help, that assistance with passwords was all they do. He suggested the problem was likely the connection or an old device. I could hear him flipping sheets of paper to look for answers so asked if there was a supervisor or someone who might have more answers. He said no, not for a problem like this. Frankly, that is just lame. The app was apparently updated just a month ago. In the meantime I am having to do my annual review for Food Share without the app tools that are normally so great! In sum, the app doesn’t begin to work at all and customer service is inadequate!

I have used this app to upload documents in pdf and jpeg and they were marked as received however when I called first off the “CONTACT US” butten connects you with forward health so if you have a enrollment issue you are through to the wrong department. Second major flaw is that the documents that I uploaded were marked as received and no more documents were required of me (according to the app) however this was incorrect information and the documents were still outstanding, causing a lapse in coverage. Please develop this app to be more in sync with the information put out on the access website, and fix the upload issues since family’s healthcare and food budget can be easily disrupted by this faulty app.