I’ve been working as a independent contractor with Wayfair for about 2 years. Overall, I am grateful for Wayfair as it has created a pathway for me to create my own handyman business. However, I still feel strongly that Wayfair should set higher the compensation for the assembly of its larger pieces of furniture. There are certain pieces of furniture that obviously will take larger than 2.5 hours. For those items, a given Wayfair Service Pro is not even making the measly $20/hour and then will have to take additional time to write up an “extra time request” in order to bring one’s compensation back up to $20/hour. As a result, I’ve noticed that these jobs go unclaimed by any Service Pro and often have to be rescheduled. These customers are being inconvenienced, certainly wondering how long the shipment box is going to sit there before someone comes by to assemble it. Yet, in actuality, I bet that most of these customers would have paid even more for the furniture assembly to ensure that their new piece of furniture gets assembled in a more timely fashion and by a Service Pro who is being adequately compensated (prior to submitting an extra time request).

It’s very convenient be able to pick your own hours, and choose what jobs you want to take or not. I really love providing a service for people that makes them happy and get paid to do it! (The only downside is that on the application I hit the contact button to contact the customer, and the correct contact info has never once been provided. This causes a huge problem because if you have a hard time finding their residence (in an apartment complex) ,and you have no way to get ahold of the customer, now you are late to the job and could possibly get penalized for it. It’s even worse when Wayfair’s Pro customer service line is closed. It’s something that I think needs to be fixed asap because it not fair to the customer to think you’re intentionally tardy when that isn’t the case. That’s the only reason I took aware 1 star.) Besides that I think it’s a great app and a great company to work for! Everyone from wayfair pro customer service is very helpful when you do call and overall it’s an amazing job! I definitely recommend giving it a try!

I’m not sure how long ago I started doing this but I am approaching 60 jobs and i am very happy with wayfair. If you’re able to manage time well and you actually want the work you could definitely make a living with this app. I do it as a side job and it helps me get work for my own business. I do 1-3 a week now and leave my card behind once I’ve completed the job for wayfair. I have gained a handful of regulars and a lot of other jobs just by showing up and doing a good job and basically getting paid to promote my own business. I am professional and I am sure to clean up well and remove the trash even tho it is not necessary. Basically I am paid to promote my business 1 on 1 with potential customers. Wayfair is more than just work for me. it’s been a window of opportunity that has helped me grow and be more successful. Wayfair is an employer that chooses to promote a healthier lifestyle for their pros and I say this because of the 5 star pro service. There is no better system anywhere, regarding these apps, I have checked. Thank you wayfair. Merry Christmas 🤙🏼🤙🏼

I have been assembling furniture for Wayfair for about four years. When I first started it was fun and you can pretty much work as much as you wanted too. Unfortunately the way it is now it’s almost impossible to claim a job and when you do get lucky enough to claim a job there is a good chance that it will get canceled. I honestly feel like I can’t compete with the so called Wayfair brokers who sub out claimed jobs since I am an independent contractor. Another negative is they lowered the compensation on most of the items where you used to get $64 for dressers, entertainment centers, and sideboards now you get $57. Beds you used to get $51 now you get $46. All this at a time when gas and insurance is more expensive. Now to rub salt in our wounds they come out with fees for cancelling jobs but if the job gets canceled you get nothing. They have turned a fun opportunity into something that is more of a headache. Sorry for the negative feedback but that’s where we are today.