Whisker 4+

Litter-Robot and Feeder-Robot

Automated Pet Care Products Inc. dba AutoPets

    • 4.8 • 22.9K Ratings
    • Free

Screenshots

Description

The Whisker app allows you to remotely monitor and control your WiFi-enabled Litter-Robot unit(s) and Feeder-Robot unit(s) all in one place. This app brings you data about your cat’s litter box usage and your pet's feeding habits, giving you full control of your Litter-Robot 3 Connect, Litter-Robot 4, and Feeder-Robot right from your phone.

Whisker app for the Litter-Robot 3 Connect and Litter-Robot 4
● View the Waste Drawer Level: Keep the litter box out of sight but not out of mind. Check the waste drawer level from wherever you are.
● Get Real-Time Status Updates: Turn on push notifications to know when your Litter-Robot needs your attention. Customize alerts to find out when it's cycling, the drawer is full, or the unit is paused.
● Monitor Your Cat's Litter Box Usage: View usage stats for insights into your cat's health. Learn what's normal for your cat, so you can identify when something might be wrong.
● Manage Your Litter-Robot Settings: Customize your settings right from your phone. Adjust the wait time, lock out the control panel, activate the night light, or schedule sleep mode.
● Connect Multiple Units: Onboard a single Litter-Robot or Feeder-Robot, or multiple units to the same app. Others in your household want to connect? Simply use the same account.

Whisker app for the Feeder-Robot
● Customize Multiple Feed Schedules: The app gives you even more customizable programming options for multiple feeding schedules. You can also give a snack or skip meals with the touch of a button.
● See Feeder Status: Receive notifications for when you’re getting low on food, as well as alerts for if there’s an issue detected with your automatic feeder.
● Get Feeding Insights: Ensure your pet is receiving the right amount of food at the right time. Compare your pet’s weekly and monthly feeding stats for high-level insights.
● Give Your Pet A Snack: Give your pet a snack anytime, from anywhere, at the touch of a button. Snacks dispense in one portion increments.
● Connect Multiple Units: Onboard a single Feeder-Robot or Litter-Robot, or multiple units to the same app. Others in your household want to connect? Simply use the same account.
Requirements:
● Requires iOS 13.0 or later
● Requires camera permissions to scan QR code
● 2.4GHz connection required (5GHz not supported)
● IPv4 compatible network required
● Please make sure you complete the onboarding process within 5 minutes
● SSID network names must be under 31 characters
● Network passwords must be between 8-31 characters and cannot have slashes, periods or spaces ( \ / . )
● Robots will not connect to hidden networks
● MAC address is visible during feeder-robot onboarding
● Robots will only connect to secure password protected networks
● Robots do not use share WiFi network phone features

What’s New

Version 1.3.5

- Fixed scientific notation display if average cycle count is over 10
- Set English as default language if a matching language is not found

Ratings and Reviews

4.8 out of 5
22.9K Ratings

22.9K Ratings

Bitty Box ,

Bitty Box, 4 cats, 3 Weeks to train, no more Scooping!

We love our Litter Robot. It is very well thought out. We named it, Bitty Box, in honor of our youngest cat, Itty Bitty, a Calico, who was the first to use our Litter Robot. She encouraged our other three cats to use it. The last hold out, our 14 year old Yellow Tabby, had trouble adjusting. Once we took the advice of Brandon, in customer service, to get the stairs, we finally got the last hold out, to become a regular. We change the litter drawer every three days, and add one or two scoops of new litter. (Do not use heavy litter, the unit is weight sensitive) We do a complete interior cleaning once a month. We use the Auto Pets App which is easy to set up and sync with the Litter Robot. It basically tells us how full the drawer is, when it is time to change the bag, and allows us to run a complete cycle, from the app. We had a few issues, at the beginning, but customer service replaced our base quickly. We added the extended warranty, (3 years total) we and our cats love it. One very happy home! (Our son has one, our next door neighbor has two, we have one) Although expensive, worth every dollar! Robert & Dottye Wesley Chapel Fl.

Developer Response ,

Thank you for this detailed review. We are happy to hear your Tabby has adjusted!

Applestar tech ,

Corrupted App / Probably Hacked

I bought a new litter robot 3 and I successfully connected it to the whisker app. Because I was still having my cat transition to this litter robot, I kept it turned off and would turn it on only when I needed to cycle it. Since my cat seemed to be getting used to its cycling mode, I decided to keep it powered on and to use the whisker app to control it. But when I tried to do that, it was saying that my litterbox was “offline.” So I tried to reconnect it several times without success. It would always say “litter robot is connected.” But when I check the app, the litter robot is not there so I have to add the litterbox again and again and again, registering it again and again and again. Very frustrating. How can it say it was successfully connected and yet there’s no litter robot showing on my Whisker app? Furthermore, it’s supposed to cycle after connection, but it did not. It just went directly to the home button (turned blue). Is my litter box registered and showing up in another person’s app? Because it’s saying it’s connected, but to whom? It’s certainly not connected to my app. So I think the app is hacked or corrupted. I would really appreciate your help. This is the most expensive litterbox I’ve ever bought and I feel depressed right now knowing that it’s not working the way it’s supposed to and I keep thinking it’s hacked or corrupted by some kind of malicious software. MGB 😔😿

Developer Response ,

Thanks for the review! If you're receiving a "success" message but the unit is not showing on the app, this is usually an issue with the router.

Please try the following: 

1. Log out of the app (click gear in top-left corner, then "log out"). Delete the app and re-install then log back in.
2. Unplug your Litter-Robot from the back of the base, wait 5 minutes, and plug it back in. Allow it to finish the cycle.
3. Open the app and if the Robot is still not there, try re-onboarding. If it still fails to show up in the app, please move to the next steps.
4. Move the unit closer to your router.
5. Enable airplane mode but then enable WiFi and Bluetooth. Then try onboarding again.

If the issue still occurs, your network may have brand steering/meshing turned on. Please temporarily disable 5GHZ before onboarding. (If you are unsure how to do this, please contact your ISP for help). If you have VPN turned on in your device, please disable it.

mtbl07 ,

Serious issues

Update: Although this issue occured for 3 long, stressful, exhausting weeks, it does seem to have been fixed. And I’m thankful for that. It’s one less major thing I have to worry about. Upgrading from 2 stars to 5. The app is great when it works, devastating when it doesn’t. Most of us purchase the Connect version because we need it, for the same reason we have security cameras. It brings peace of mind when we are away from home.

I have been having serious issues with the app as of late. Ever since the update, now it frequently goes offline. Doing a hard reset usually works, but to have to do this several times a day is exhausting. Also, I am not at home currently and just tried to pull up the app to see the status of my robot, and it is prompting me to “add robot” and go through the whole set-up process! I’ve had this for 7 months, and never encountered such ridiculous and time-consuming issues until recently.

Developer Response ,

Whisker experienced a Litter-Robot network data loading issue at the time of your review for 6 hours. Everything should be back to normal now.

App Privacy

The developer, Automated Pet Care Products Inc. dba AutoPets, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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