The design of the site it great. Easy to Navigate and find desired information quickly. The one downside of the site is that it is so unreliable. I constantly have to exit from the mobile site and re-add the app. It just freezes and is totally useless. this is very frustrating and I hope you’ll be able to do something about it. thanks.

I have been a loyal customer since the early 90’s I received a letter stating that I owed $ 408 and because it’s past due they are canceling my life insurance when I called I was on the phone for over an hour and finally someone answered finally I asked them why I owe this amount they said they raised my monthly payment from $110 to $123 in November of 2019 !! What is the problem o said you are still taking $110 I don’t understand I never received an email or letter telling me that it was raised so they continued and said that the balance is the difference from November till till August 2020 are you kidding me every time the raise the monthly payment they just take the new amount monthly so the policy WAS CANCELLED and they said I have to wait till a receive the cancellation letter then I can pay the balance and reinstate the policy That’s a whole load of crap I couldn’t even pay it online before the cancellation I just received the letter it was dated August 25,2020 I got it September 19,2020 This Company used to be the best now I don’t know what they are doing BE CAREFUL CHECK YOUR POLICY ONLINE

I thought I would get something better than the regular website, but it is the same. I never had any reason to need service since I purchased the policy 46 years ago until last Monday. I called the toll-free number and was on hold for 2 1/2 hours! I finally get through only to be told that they could not help! I was given 3 numbers to call. One was disconnected, the second hung up, and the third had me leave a message and never called me back. I then found a list of agents, picked one, sent two emails, and guess what? Never got an answer. I guess the next trick is to call the number to report a death and see if they will at least direct to someone!!! There’s more, but I’m tired of typing.

The app is just poorly built. I can see my funds, which is great, but why is half of the screen cut off? Why are the tabs off to the far left? Why is it easier to navigate on the computer when it’s supposed to be more convenient on the phone app? Great idea but y’all need to work on this to make it more stable. The app just feels broken. College students have made better apps.