**update**I got an email back from the company and they solved a problem on their end so I could add a credit card. They then followed up with me again to be sure all was well. Super impressed with their prompt customer service! I assumed I’d never hear from them and would just have to be sad. :D*******Great app, intuitive and easy to use. Except it won’t allow me to process payment, so I can’t actually use it. Several family members have tried the app over a few days and none of us can get the payment to work. It just says “credit card details invalid’. Note: they don’t take Amex, so we tried another payment method when we figured that out. I reached out to the company, but we’ll see if they get back to me. :( Frustrating for such a good app.

So I ordered via the mobile app 3 times and I haven't gotten a single loyalty mark showing up, so I had to ask one of the managers in-store. Told me that I had to check and confirm my email, and I never got that either, so she had to compensate me with a physical card. If that doesn't work, then I should uninstall the app and see if I still get anything, which didn't happen either.Main point, can there be a button for resending confirmation emails at the very least? Or something similar to fix that problem? The app is pretty easy to use and so is the payment part, so I really wish something is done about it :(

I wanted to invite my cousins for a boba night and ordered 6 orders from this app. I ordered at around 9:30-9:40 p.m. and was getting regular updates of the drinks getting prepared, when the delivery person got them, and when it was arriving. When it was said to arrive, I went outside my gate to get it and was confused as I saw no car outside. I checked the app again and it said my order was delivered. I checked the “Track Order” option and it said it arrived at 8:03 p.m.?? I did not even order it at that time. I called the store and the lady was very nice and explained to me what I should do but her instructions weren’t what I can do. I did have an Uber eats but since I got a new phone, I haven’t been able to sign it to my account, so I can’t see any recent orders (already checked) so I can’t even put “Order Not Delivered”. So yeah just got duped $38 and honestly just disappointed with this app given this is my first impression to it. Never ordering from here again.

I enjoyed this app for a few weeks until the app suddenly took away the option for us to write our own customizations in their “add customization” section. I wouldn’t complain about this if their ice customization worked. Also, I think there should be a 125% sweetness level customization option in the sweetness level customization section. Also, it would be nice if the app had an order status section so we’d know if our orders are ready for pick up but people wait in line for pick up orders anyway so I guess it’s fine. Overall, the app is ok to use.