Dutch Bros 4+

Greatest drinks ever

Yesterday was MY 3rd time going to Dutch bro’s I’ve heard of them b4 but never went to any locations..So My kids purchased a caramel apple smoothie for ME Thursday night an frm there I was hooked..MY husband an I made it Friday date night so he cld try this amazing drink as well..He ended up getting a caramelizer an loving it an I got yup u guessed it a caramel apple smoothie such a heavenly drink..That led to ME craving to GO there again on Saturday an yup u guessed it WE went..This tyme I downloaded the app got a free drink plus an 2 other drinks..The young man who took MY order was so very pleasant an friendly,on top on ME getting the caramel apple smoothie I wanted to try a Dutch bro soda so I asked his opinion an omg he was so knowledgeable of the drinks flavors ect he took his time with detail info to help ME make MY final decision an yes I love the soda too(an normally I don’t drink soda at all)..When WE reached the drive through window the young ladie workn was so frndly an kind a lil small tlk an she had bundles of positive energy..Over all Dutch bro’s is an awesome place both the drinks and staff r amazing I will b going back regularly an can’t wait for the Dutch bro’s to open up near ME..KEEP up the great work guys 😃😃

Horrible app redux >:(

The new app interface is unintuitive to use, lacks crucial features the previous version had, and actively discourages me from going to Dutch Bros.
Checking dietary facts is now incredibly frustrating; you now have to load a TWENTY FOUR-page PDF in your browser and hunt through the wall of tiny text rows to find your drink, then read through FOURTEEN different columns to find the specific nutrition stat you need. Before the update you would simply click on the drink you wanted and then read that specific drink’s nutrition facts quickly and easily.
You used to be able to open the app and instantly look through the menu. Sometimes I would read through the menu for fun and would end up going to Dutch Bros when I hadn’t even planned to. NOW, however… I open the app and have to go to the order tab, find the location I want, and click the menu button because nowhere near me even has this new order ahead feature. These extra steps are just so unnecessary! When I’m in the drive through I just want to quickly look at the menu without having to load multiple useless pages.
I have genuinely gone to Dutch Bros about 50% less than I did prior to this update. I’ve seen nothing but similar negative experiences from other users, particularly on Reddit, and sincerely hope that the update gets walked back. Completely reverting to the old app and just adding another tab for ordering ahead would be the best move to make here.

Developer Response ,

We’re dedicated to making your app experience better! Let us know what we can do! 🧐 Send us your thoughts at rewards@dutchbros.com

Another Person Who Can No Longer Login

I had been using the app with no problems. Then, I started getting requests to verify my email account, except that no email verifications ever reached me - not my inbox, junk box, or even quarantine folders. I spent 2-3 months in multiple conversations with customer service via email or chat. We switched my email to another account. I never got a verification email there either. I’ve deleted the app many times and tried to sign in again. In short, when I go to sign in, I get directed to create a new account. Then, I get stuck at the last page saying the app is “unable to create account.” I finally got through by phone to someone at the corporate office. They said they were aware many were having this issue and hopefully it would be fixed soon. When I said it had been going on for months, they said hopefully by the end of November it would be fixed. With the lack of live people to talk to, everyone passing the buck, and people trying to appease you for the moment but never really fixing the issue, this is starting to feel like a Fyre Fest scenario. I am especially disturbed by the reviewer who said over $1400 was taken from her account when she tried to upload a small amount to her app for purchases and she kept getting the run around. App customer service is HORRIBLE, and I would never link my bank account now for purchases.

Developer Response ,

We’re dedicated to making your app experience better! Let us know what we can do! 🧐 Send us your thoughts at rewards@dutchbros.com