VA ME & Wayfinding

Name: VA ME & Wayfinding
Rating: 3.5 (263 reviews)
Author: US Department of Veterans Affairs (VA)

Education

Only for iPhone

Free · Designed for iPhone

263 Ratings
Ages

4+
Years
Category

Education
Developer

US Department of Veterans Affairs (VA)
Language

EN
+ 1 More
Size

119.5
MB

iPhone

Seamless VA Care—Anywhere Mobile Engagement puts the entire Veterans Affairs experience in your pocket. From finding the nearest VA facility to refilling prescriptions, it is the single, secure place where Veterans can navigate hospitals, schedule or check in to appointments, access medical records, chat with VAly, and discover trusted VA resources—online or on the go. VAly AI Chatbot * Ask any question in plain language—VAly opens the right feature instantly * Available 24/7 for navigation, benefits and support queries Facilities * Locate nearby VA hospitals and clinics with wait times, phone numbers and directions * Save a default hospital for instant indoor navigation Manage Appointments * Book, cancel or print VA and Community Care visits * View after-visit summaries and map each appointment Hospital Navigation * Real-time blue-dot indoor maps with voice guidance and high-contrast mode * Remember where you parked and get turn-by-turn directions to any clinic or amenity Travel Claim * One-tap access to the BTSSS portal for mileage reimbursement Health Tools * My HealtheVet: refill meds, order supplies, send secure messages * Review labs, tests, vaccines and care notes * Add appointments to your calendar with card scanning Quick Actions * Text 53079 to check in (45 minutes before to 15 minutes after) * Contact the Veterans Crisis Line by call, text or chat VA Resources * Health care, disability, education, housing, careers, pensions, family benefits and burials—direct phone numbers and links, all in one place Facility Availability Some features require the facility to be enabled inside VA systems. If your site is not yet supported, check back soon as we expand nationwide.

Ratings & Reviews

3.5

out of 5

263 Ratings

Keeps recalculating
11/08/2024

queens rite
I like the app it does help when you look at the overall map of the facility but when you start moving in the direction of your location it will start recalculating and it take less than a minute to catch-up. At time times you can navigate yourself just by looking at the overall layout.
Keeps recalculating
11/08/2024

queens rite

I like the app it does help when you look at the overall map of the facility but when you start moving in the direction of your location it will start recalculating and it take less than a minute to catch-up. At time times you can navigate yourself just by looking at the overall layout.
VA ME App Feedback: A Parody of Government Tech
10/10/2025

PK070205
VA ME App. Dumpster Fire.🔥 If Kafka designed a mobile app, it would look like this. The VA Health and Benefits app is a masterclass in digital dysfunction—clunky, fragmented, and so riddled with usability failures it feels like a deliberate parody of government tech.Taxpayer-Funded Inefficiency With a budget that could fund a moon landing, this app still can’t deliver basic functionality. The Department of Government Efficiency (DOG) should treat this app like a crime scene. It’s not just inefficient—it’s insulting.Developers: Who Approved This? Whoever greenlit this monstrosity should fired. Veterans deserve better than a glorified error page masquerading as a health portal.The Obvious Solution: MyCharts by Epic. Epic’s MyCharts is already a proven, secure, and user-friendly platform used by leading health systems nationwide. Why reinvent the wheel with a square? Ditch this disaster and transition to MyCharts before more veterans suffer the consequences of digital monstrosity!Even the ‘Give Feedback’ button is a cruel joke. It launches your email client with no recipient address! What a joke.Paul
VA ME App Feedback: A Parody of Government Tech
10/10/2025

PK070205

VA ME App. Dumpster Fire.🔥 If Kafka designed a mobile app, it would look like this. The VA Health and Benefits app is a masterclass in digital dysfunction—clunky, fragmented, and so riddled with usability failures it feels like a deliberate parody of government tech.Taxpayer-Funded Inefficiency With a budget that could fund a moon landing, this app still can’t deliver basic functionality. The Department of Government Efficiency (DOG) should treat this app like a crime scene. It’s not just inefficient—it’s insulting.Developers: Who Approved This? Whoever greenlit this monstrosity should fired. Veterans deserve better than a glorified error page masquerading as a health portal.The Obvious Solution: MyCharts by Epic. Epic’s MyCharts is already a proven, secure, and user-friendly platform used by leading health systems nationwide. Why reinvent the wheel with a square? Ditch this disaster and transition to MyCharts before more veterans suffer the consequences of digital monstrosity!Even the ‘Give Feedback’ button is a cruel joke. It launches your email client with no recipient address! What a joke.Paul
Add CBOC and outpatient clinics such as a Savannah outpatient clinic
05/01/2024

Sexiega
Please return the app to his original form where it had community based out which clinics as well as patient clinics. it makes it easier for VETERANS to check in without having stand in line at the chaos and also makes it easier for us to find our way. Removing community clinics and outpatient clinics has made the worse and make sure not want to use it.In fact, the 4.0 version was much better. It allowed community-based clinics and outpatient clinics were listed. You could do pass you schedule appointments. Please return it back to the future. Thank you.
Add CBOC and outpatient clinics such as a Savannah outpatient clinic
05/01/2024

Sexiega

Please return the app to his original form where it had community based out which clinics as well as patient clinics. it makes it easier for VETERANS to check in without having stand in line at the chaos and also makes it easier for us to find our way. Removing community clinics and outpatient clinics has made the worse and make sure not want to use it.In fact, the 4.0 version was much better. It allowed community-based clinics and outpatient clinics were listed. You could do pass you schedule appointments. Please return it back to the future. Thank you.
Slow process
09/26/2024

Chazzlucky
I’m not getting my claim s paid in a timely manner. This is not a great way for us as veterans to go on line and put in our claims and still have to wait a month to get them paid. I also noticed that there is no way to removed the paid claims to a file so we can know what has been paid. I am very disappointed in this system , we could have continued to file a paper claim and get it this slow way. I thought that doing it on line was supposed to make it easier and quick. Maybe if these things change I can give you a better review.
Slow process
09/26/2024

Chazzlucky

I’m not getting my claim s paid in a timely manner. This is not a great way for us as veterans to go on line and put in our claims and still have to wait a month to get them paid. I also noticed that there is no way to removed the paid claims to a file so we can know what has been paid. I am very disappointed in this system , we could have continued to file a paper claim and get it this slow way. I thought that doing it on line was supposed to make it easier and quick. Maybe if these things change I can give you a better review.

+ Rebranded to Mobile Engagement with a fresh icon and streamlined UI + New VAly AI chatbot, answers questions and opens features instantly + Accessibility upgrades to indoor maps (voice and vibration) + My HealtheVet integration: refill medications, order supplies, send secure messages + Added Veterans Crisis Line, Cemeteries and VA Resources + General reliability and performance improvements