Rather than updating the current app that has worked fine since I became a member they decided to get a new app that does not recognize my user name and password once I spent the time to recreate the user name and password now it tells me there are no codes but to check back soon because they are loading codes all the time never had this issue with the old app and I am glad I was the first person in line as if this happens again after waiting in line for 20-30 minutes I will just cancel and get a membership at one of the other 5 car washes between home and work. Reached out to customer service got VM. Maybe he goal of the new app is to get members so frustrated that they cancel to shorten wait times. The app upgrade seems to be not going so well.

I utilize two locations in my area, one location has 3 automated bays, and the other has 2. During the colder months, there is ALWAYS one bay under repair at each locations, and the lines will then have 5 plus cars. Each car takes 7.5-8 minutes. Every time I go in the colder months, I expect to wait 40-60 to get a wash. More then once have I had a problem with the wash in my locations, and when I call, all they want to do is credit me the wash, and never compensate for time lost. If I could pass one piece of advice along to this car wash chain is to put cameras on each of there locations pointing at the lines, and make it accessible for their members to see on the app what the lines look like, and put up alerts if a bay, or what bays are not working BEFORE DRIVING THERE. The customer service has no authority to give you anything when you’ve had a bad experience with their wash other then another wash. I would go to another car wash provider, but they are a lot of $$$, and for what the others charge, I would also expect them to vacuum the inside for me for one vehicle. At least Autowash allows all of your vehicles to be under your account. Their self service wash bays are always online, so that’s a win for them.

Using the app is the best way to get your vehicles clean, quickly, thoroughly and with the best cost savings to you anywhere.Signup for the level of services you want to pay for and it’s one simple money saving payment a month! Multiple vehicles can be loaded into the same app and the cost is the same for a few or you can add more for a cost adjustment that is still a bargain any day. I can’t begin to tell you how much you will save monthly and your vehicle’s will be clean all the time!Give it a try! You won’t be disappointed.With so many locations along the front range plus a full detail shop available, it really makes sense.

The quality of the wash is ok… if you can get one. Most of the time from 3pm to 8 pm, all day Saturday and Sunday you can expect to wait in line for 30 minutes to an hour. Each wast takes 10 minutes any there are always cars waiting and usually one of the three wash bays are out of order. Seriously don’t waste you time or money to wait in a long time to wash your car. If you have any issues their customer service might call you back the next day. Their only resolution to any problem is to offer you a free wash to use sometime on the next month…. But you are already paying for a monthly subscription. Canceling was a pain because you have to call their customer service, no one will answer and they might call you back one time. I wasted hours in line at multiple locations and often would go and see 8 to 10 cars in line and not have an hour to wait.