Illinois Tollway 4+

I live in tn and visit family occasionally up in north il. I set the pay by plate up some time ago. I love the program for none other than i dont have to wait for an invoice to come in the mail. My toll invoices usually show up in 3-4 days. And i get to pat them immediately. The pay by plate is Much better than waiting for invoices that come in the mail because you never know when they are coming. Sometimes a month after i travel. This is a much more efficient way to pay the tolls if your an out if state person and dont want to get a i-pass transponder. 5 stars from me for ease if use. All you have to do is keep your license plate snd vehicle info up to date. And check the app for open invoices and pat them expediently. Love it.

I got burned after last year’s trip to Chicago because I didn’t know about paying the tolls online. When I did download the confusing app and (thought I) paid, it turned out I had paid on an old plate, so I was penalized with a late fee. When I finally found a telephone number to speak with an actual person and explain the situation, I was given a “grace” period but never a resolution. I eventually ended up paying the fee plus the late penalty.

For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty.

Do better, Chicago. This system is stressful to visitors and not in the least customer friendly.

I wish I had known about this app sooner. The actual website is poorly designed and kind of frustrating but this app does everything perfectly.
**I use an I-Pass** Most of the negative reviews seem to be about the pay by plate system itself or other toll problems which is not the app’s fault. To be fair, the pay by plate system is garbage. You have to either know exactly which plazas you went through (are you supposed to write them down while driving??) or you have to wait for an invoice with a fine.