Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals and add your Ventra Card for riding CTA and Pace to iPhone and Apple Wallet.
Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!
With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.
This release includes a mix of bug fixes, user interface improvements, and backend enhancements to provide a smoother and more reliable experience.
Ratings and Reviews
Customer service will not help you if you email them. They will give you a number even though the phone service is automated and in a loop. They said online to email them because phone service was down and I did that again. I have mention that my phone for some reason don't accept their calls and it end up being missed and I had to use the email but no they keep telling me that they cannot help me and keep giving me same numbers to call. I wish I can give 1 star. Simple just switch my expired balance to new card like they was suppose to do. Its been months dealing with them because their too slow to respond and not doing their jobs. Keep sending automated emails. Im sick of it. There should be a in app or online for customers to do this themselves since ventra can’t and won’t keep up and do what they suppose to. I never got a new card once older one expired I had to buy a new one and getting run around about switching funds to new card. 😤😡😑👎 CTA ventra is a waste of time. Wish I could complain to department thats in charge of this.
Can't use card after connecting to Apple Pay...
This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!
App failed to load a 3-day CTA pass and Ventra refuses to refund.
Downloaded the VENTRA app and should have noticed the 2 stars that the app had. Great concept if it worked. Poor execution as they charged me for the CTA pass but didn’t load it onto the Ventra account. The pass is shown in the app as “In Queue” and has remained in this state for almost a week! I was forced to purchase a paper CTA pass to travel during my stay in Chicago. Called Ventra Customer Service twice and was looped into the endless phone loop. Finally got a person to answer the phone and was told they will NOT refund the pass fare and would only transfer it to a physical Ventra card. I explained that I did not live in Chicago and would have no need for a Ventra Card. She told me that they WILL NOT issue refunds to NON-ILLINOIS residents. What?!
When I told her that the CTA agent told me to purchase and paper pass and ask for a refund from Ventra, she replied “Don’t ever listen to a CTA agent.” She refused to escalate the call and basically did nothing to help even though the problem was with the Ventra App. Beware.
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- Financial Info
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The following data may be collected but it is not linked to your identity:
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- Chicago Transit Authority
- 49 MB
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © 2020 Chicago Transit Authority
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