Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals.
Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!
With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.
Performance improvements and bug fixes.
Ratings and Reviews
Worst app I’ve EVER used
There was absolutely no thought made into the creation of this horrible app. First tickets are stored on your device, but you still need a connection to their servers to use those tickets. Why!? But again, they’re stored on your device, so if you upgrade your device, wipe it, or do anything outside of turn it on you have to call customer support to retrieve your tickets. Going through their site and clicking “retrieve tickets” does absolutely nothing. It’s like these idiots think your Metra ticket is the only thing you think about when using our phone.
The app also asks for your password EVERYWHERE. As others have stated this has the affect of weakening security as most people (myself included) will opt for a weaker password because of these annoyances.
But the biggest gripe is that we can’t move tickets seamlessly. If you’re going to require an internet connection then my login should be all I need to access ALL my tickets. At least this way I can share tickets with my wife and kids. Ridiculous that I have to call and speak with someone to move tickets around! If you’re making things more difficult to use then just plain paper, then you’re doing it WRONG!
Lost out on $15 because of this stupid app! I have two cards attached to the app because the first one I had expired and they will not let you remove any, you can only add more.. So I originally added $5 on Friday and after getting on the train I seen it said my working card was in negatives and I thought how is this possible? I just added $5. So I look and it’s showing that I added the 5 to the wrong card which I thought was weird because I never add money to the wrong card. So Monday morning I know I have to add even more because I’m in negatives from Friday. This time I make sure I’m on the correct card and add $15. It shows it it the right place so I go ahead and scan my Ventra and get on the train. While on it I get an email that my account is low.. how?? I think to myself, so I go and check the app again. Now it’s showing the $5 I put in on Friday went to the correct card and the $15 went into the other. This is when I realized the stupid app moved my funds from one card to the other. I let ventra know through email and they ask me to call them from 8-5 which is the time I’m at work so I can’t. So I basically lost $15 because of this app which is something I can NOT afford to just throw away.
UPDATE: ventra closed the non-working account and place the fund back into the correct card. I guess emailing eventually worked.
Please fix it
I deleted the app completely and reinstalled it because no content would load last night when trying to update my balance and pay my bus ride. I spent another 25 minutes this morning resetting my password and updating my balance. The temporary password was complicated with multiple capital letters and symbols. You have to re enter this password on almost every screen to confirm any transaction. When I finished, I received an error that the transaction wasn’t processed because I didn’t have connectivity (I was on WiFi at home). Then the app logged me out, so I had to re-enter this temporary password multiple times to do another transaction. Only for the app to tell me: error duplicate transaction. Third time I logged in I was able to change the temporary password before being logged out. I didn’t get an email confirmation about the first transaction, but the FOURTH time I logged in I was able to see an updated balance before receiving another error and being asked to log in again. At this point I’m late for work and walking to the train hoping for the best. Please get it together.
- Chicago Transit Authority
- 21.6 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2014 Chicago Transit Authority
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.