Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals and add your Ventra Card for riding CTA and Pace to iPhone and Apple Wallet.
Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains!
With the Ventra app, you can:
• Check your balance and available passes in your Ventra Card's transit account.
• Instantly load value or passes to your Ventra Card's transit account.
• Switch autoload for transit value or passes on and off.
• Buy and use Metra mobile tickets to ride any Metra train.
• Use transit value you've loaded to buy a Metra ticket.
• Get real-time account notifications so you know when it's time to load more fare or buy more tickets.
• Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing.
This regular update includes enhancements to trip planning and transit tracking tool, performance improvements, and various bug fixes.
Ratings and Reviews
Customer service will not help you if you email them. They will give you a number even though the phone service is automated and in a loop. They said online to email them because phone service was down and I did that again. I have mention that my phone for some reason don't accept their calls and it end up being missed and I had to use the email but no they keep telling me that they cannot help me and keep giving me same numbers to call. I wish I can give 1 star. Simple just switch my expired balance to new card like they was suppose to do. Its been months dealing with them because their too slow to respond and not doing their jobs. Keep sending automated emails. Im sick of it. There should be a in app or online for customers to do this themselves since ventra can’t and won’t keep up and do what they suppose to. I never got a new card once older one expired I had to buy a new one and getting run around about switching funds to new card. 😤😡😑👎 CTA ventra is a waste of time. Wish I could complain to department thats in charge of this.
Visiting for a Day
Reading all of the reviews online I definitely took more than a few pauses before downloading this app. I was trying to plan a weekend trip for my family and wasn’t sure the most effective way to be able to get around. After spending some time to learn about the CTA system, I decided to download the app. Turns out it was actually pretty easy. I was able to purchase Metra tickets for the whole party easily through the app and it works seamlessly. I was able to purchase a one day CTA pass for myself and all I had to do is simply set my phone next to the turnstiles and it worked perfectly letting me through. I understand if there are some daily commuters that have some problems with the app about transferring over to the Apple wallet, but for me it was a pretty smooth process. Would encourage people in the future that are visiting for a weekend to check it out. Only feedback I would give is that it would be nice if I could combine passes for several people to get through the turnstiles. It would have made it easier when travelling with my wife and kids. Instead, my wife has to download the app herself to get her own daily pass.
Can't use card after connecting to Apple Pay...
This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Search History
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Chicago Transit Authority
- 97.7 MB
- Requires iOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
- Age Rating
- © 2020 Chicago Transit Authority
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