I used to talk with them on phone call they are very nice to talk with and helpful. A little long to wait on phone call, but they will call you back when you want them to call back if you don’t want to wait.

Issue 1: when typing in the initial question, can not go back and edit text. Must delete entire text and start over. Copying, highlighting, and pasting i almost impossible for some reason. People want to refine their medical questions and give adequate context.Issue 2: Chat often disconnects and says “failed to connect to server”. I can never get my questions answered because i get connected to a person then a few mins later im disconnected from server. Do you know how much time i’ve wasted through disconnection- mine and the various agents i’ve connected with?

Our company switch to Quantum this year and I honestly have no idea why. Why is a middle man brought in when they’re USELESS?? None of my claims are being processed correctly, they don’t crossover, and the care coordinators know NOTHING. If you are the person that makes these decisions for your company RUN away from this company. It has been such a headache. My out of pocket should have been met 2 months ago but even though the claims were paid they won’t cross them over to show it as being met so now when the hospital calls for benefits it’s showing I still owe the full $10k oop which is absolutely incorrect. Hate this company.

I’ve seen others complain about this and the devs just say “make sure you did it right.” I’m a dev myself and I can say for certain that your app doesn’t fit different screen sizes. I have an iPhone SE and both the app’s landing page as well as the first step to register cut off important info as they don’t allow you to scroll. This is such a simple fix I have no idea why you haven’t addressed this yet. Make your HEALTH app accessible to many device sizes, please. Not just the most oversized iPhones on the market