I actually really dislike this new app. It’s filled with glitches. The most annoying one is that the reminders to book or class start reminders do not always work so I’ve been consistently missing the window to book a class and having to waitlist which is VERY upsetting or not remembering to cancel in time. The one and only reason why Equinox works for me is because I can schedule my workouts ahead of time and I’ve only joined because of the classes so this new app has been crippling my schedule. There are several other weird things happening with it but while they’re strange they don’t actually affect the functionality of the app as much as the missed notifications do. I really hope it gets fixed quickly because as is it’s pretty useless and it’ll certainly be a huge problem moving forward. I have to say I’m really surprised they put it out with all the many issues it has rather than solving the bugs first. I’m pretty upset about it. I get it that it has added functionalities and it looks cool but if it doesn’t work for what it is really needed (booking and cancelling classes) then it’s pretty useless. So please fix it or bring back the old app that actually worked!

I had high hopes for Equinox Plus when I subscribed to their annual membership, but unfortunately, my experience has been far from satisfactory. Compared to other fitness platforms like Peloton, Equinox Plus lacks in several key areas.Firstly, the class selection on Equinox Plus pales in comparison to Peloton. The variety and quality of classes offered are limited, leaving me feeling uninspired and restricted in my workout choices.Secondly, the price of Equinox Plus is double that of Peloton, yet the value and quality of the service provided do not justify the premium cost. It's disheartening to pay more for a service that offers less in terms of content and features.One of the most frustrating aspects of Equinox Plus is the inability to sort classes by instructor. This feature is essential for users like myself who have favorite instructors whose teaching styles we prefer. Without this functionality, navigating the platform becomes cumbersome and less enjoyable.Overall, my experience with Equinox Plus has been disappointing. I had hoped for a premium fitness experience but instead found myself underwhelmed and dissatisfied. I cannot recommend Equinox Plus, especially when there are better options available at a fraction of the cost.I hope the Equinox team takes note of these concerns and works towards improving their platform to better meet the expectations of their users.

The app is extremely sluggish for everything: from checking in to a class to signing up for one. For that require selecting equipment (bike or a treadmill) the screen flashes with the list for the selection and then goes black. You have to play a mini game to be able to select quick enough. All the metrics from cycling classes and running classes are nowhere to be found now. There’s no way of selecting an instructor or a class as a favorite right from the activity history. It doesn’t make sense to go all the way back to the Home Screen and your profile to add favorites from there, you could easily link instructors profiles right to the activity, it should also be very straight forward to add a little star right there. When there are no classes booked, why is the barcode so hidden away? It should be the first thing when I open the app. You’ve also removed the option to add EQX to your Apple wallet. I could keep going, it seems like the development team is not focusing on the right features.Also, the calendar feature does not work. Nothing shows up in the phone calendar, and yes, I’ve checked the permissions.

No matter what I do meaning from closing out of all the apps that I have open to turning on and off my phone plus more the app keeps thinking for itself when it is time to book classes, most of the time it throws me out & I have to do it all over again, by that time the class is already booked up! Sometimes without choosing a spot it picks one for me, by that time everything else is already booked. There isn’t a time that it will book right every time there is a huge issue and it gives me anxiety! Before the pandemic it wasn’t as hard and problematic as it is now. Maybe it has to do with all the other features that have been added up since the pandemic that when we open the app they’re loading on & at the same time when we want to book classes because it’s loading therefore it’s thinking & there are a lot of people trying to book at the same time. Maybe setup a separate app for just booking classes? There is another issue now the automatic sign in when you enter the gym is not working either, I have to get scanned now each time. It would be a relief if this app got fixed.