Description

The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes, latest offers and much more.

With My Verizon you can:

• View your account in one seamless feed.
• Get on-demand support tools like Live Chat and step-by-step troubleshooting instructions as needed. Need extra help? Customer service is just a tap away.
• Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.
• Change or manage your account safely anywhere, anytime. Easily switch to a different plan or go Unlimited right from your device.
• Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay.
• Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up.
• Shop phones, wearables, smart devices and accessories right from the app, and get delivery as quickly as the same day.
• Control your entire Verizon experience, in just one app.

***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***

What’s New

Version 9.5.0

Shop for the holidays today!

Ratings and Reviews

4.6 out of 5
4.5M Ratings

4.5M Ratings

MattBWade87 ,

Verizon customer service is top notch

I’ve only been with Verizon for one month and they have been on top of every question or concern I have with my new phone and my new service. They are a little more expensive then most basic phone plans but I’d rather pay a little extra to have the wonderful customer service that I have experienced so far. I’m south of DFW about 20 minutes and cell service isn’t as good as AT&T as of yet but hopefully that will change because most of the people I know are switching from AT&T just because the customer service alone. If we could just get a little better signal in the area I would be 110% positive this is the only phone service anyone would need and let AT&T move out. AT&T is cheaper but you get what you pay for and an extra $20-$30 a month is well worth having representatives from Verizon there to help you then AT&T is price gouging on everything there name is attached to and offer you no support. Not trying to bash AT&T but the facts are the facts. Thanks Verizon for giving us another quality option in the DFW area

keverally ,

Billing / customer service

Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..

Liblady15 ,

Digital Customer Support

Digital chat and support is fine for many routine matters but there needs to be a better way to handle complicated questions and complaints. I have a 55+ Unlimited plan and got a new iPhone mini and wanted to add 5G and was told it would cost $25, but because this drequired a plan change it cost more than $100. I needed someone to explain this to me and the digital system did not provide this. I should be able to say representative and get someone. Instead I had to go to a Verizon store where a very nice and helpful person explained what happened. I told her I planned to write a letter to corporate headquarters and she suggested I call customer support. After a long roundabout with your digital system that gave no response to my prompt of Computer complaint or 55+ Unlimited but just offered the plans I could change to which did not include 55+ Unlimited. Finally I was prompted to schedule a call. Why wasn’t that suggested to me sooner. So I spent 3 hours to go to the store and return and call digital until I finally got an outstanding employee on the phone who explained the escalation system and resolved the situation in 15 minutes. By the way as a senior on a fixed income I would be forced to switch to a discount source without your 55+ Unlimited. That plan is a real boon for seniors. You should bring it back.

App Privacy

The developer, Verizon Wireless, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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