Blue by ADT 4+

I like the idea of the blue by ADT system. I think they have a great product but the app could use some work. The app is slow to refresh, right when you open it the cameras don’t always refresh. Even when you click on the cameras they take awhile to show you what you want. They will take a picture when you click on a camera to view but it would be convenient to use the cameras for their intended purpose.
I also which there was a way to reset the cameras or home base from the app. Our outdoor cameras will go offline sometimes and we have to grab a ladder to reset them. We’ve also been out of town and they go down and it would be way more useful to reset them from the app.
I also which you would get alerts when something in your system fails, like a camera, sensor, or locks, it makes me feel like I’m not actually being monitored even though I’m paying for monitoring.

We recently upgraded our equipment from an old pulse system to blue by ATT. I liked that we could set it up ourselves. The installation part was pretty easy. I have had problems with the functionality of the app in the system since the first day. I don’t like that you have to remove the battery from the camera for five hours while they charge. The camera quality is decent but the motion sensor is very inconsistent. When I attempt to watch live video it oftenDoes not work or takes an extremely long time to load. We have excellent Wi-Fi and never had any issues with our old system. I am so frustrated and dissatisfied that I attempted to cancel the service. I was told thatI had agreed to a three-year service contract and even if I returned all of this new equipment I would still have to Pay a cancellation fee for all of the equipment and all of the months of service on a prorated basis. It came out to over $1500. Now I am stuck with spotty equipment that doesn’t function as it should. We have been ADT customers for over 10 years. This app is garbage and is unable to consistently arm or disarm my system. Overall we hate it

My system gets disconnected from internet often,it takes between 40 minutes to 1.5 hour to reconnect!the system shows off line but in the same time my cameras are working and connected to my internet,I think there is something wrong with the base!!!
Another thing which is not cool about this app is if you have more than 1 account or more than 1 house,every time you must log out of one and log in to the other account,I was hoping if they could fix this problem! To get notifications for both accounts in d same tome by account name for example! And on the app by sweeping page move to the other account instead of logging off !!
In general I’m happy with it however it’s not perfect as I wanted it,but I still recommend it.
Hope you find it helpful