Squashed some bugs.
Ratings and Reviews
Great rewards! Thanks
So i go to 711 everyday maybe even twice a day. The only thing that bothers me is that i don't always remember to grab my phone before going in so i miss out on a tremendous amount of points ..I could run to car but the whole point of this store is fast efficient purchasing and running in and out is a waste of time! Please consider entering a phone number at register or even allow me to scan my receipts at end of day. Please?!? I practically pay the rent at my location ...lol no joke! Oh and another cool thing would be using points to enter a “pool” per store that would allow you to obtain one of the fixtures they display stuff on after they are finished using them..like the corona fire pit they currently have displayed. Where does that stuff go?? I want in! Lol i know the employees prob deserve those perks! Because the certainly and one heck of an awesome bunch of people! Cheers! Thanks for reading my review!
Developer Response ,
Great news! We now have the option to enter your phone number at the register if you forget your phone! Give it a whirl next time you visit the store so you can keep earning those points! As for those fixtures...maybe you can sweet talk one of those awesome store employees into handing it off to you when they are done with it! Thanks so much for your feedback about the app!
Rewards system problem
When redeeming a reward the system fails to acknowledge it until the transaction is completed. If using ATM or credit the adjustment shows up before the transaction is closed and the amount is charged but on cash transactions it only credits the total after the clerk has entered the amount of money submitted. Veteran clerks know this but new ones don't and are totally bewildered when the amount changes as they close the transaction. Today the new clerk freaked out when the amount changed and she was afraid to return the excess money and then couldn't figure out how much had to be returned.
Also when buying two cups with a single credit the system may or may not credit the free credit because there is often a lag in the system's acknowledgement of the credit.
Not wanting to redeem my free rewards
I had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points”
It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to.
If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS.
Developer Response ,
Hi! We are bummed you had such a negative experience trying to redeem your free cups. We want to make it better! We will address your complaint. Please email us at GM-7-ElevenCares@7-11.com and provide your 7Rewards member ID as well as the location of the store you were in. Thank you for the honest feedback and for being a loyal member!
- 7-Eleven, Inc.
- 213.9 MB
- Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Italian, Polish, Portuguese, Slovak, Spanish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2017 7-Eleven, Inc.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.