National Grid

Name: National Grid
Rating: 4.4 (2610 reviews)
Author: National Grid plc

Utilities

Free · Designed for iPad

2.6K Ratings
Ages

4+
Years
Category

Utilities
Developer

National Grid plc
Language

EN
English
Size

35.9
MB

The National Grid mobile app makes it easier to securely manage your account from anywhere. Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again. Once you’re signed in, you can easily: • View essential account and billing information • Enroll in paperless billing • View and download a PDF of your current bill • Schedule a payment in-app or via Speedpay • Find nearby payment locations • Report a power outage or gas emergency • View the outage map  Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website. We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.

Ratings & Reviews

4.4

out of 5

2.6K Ratings

I can’t log in anymore
01/18/2025

Usapower01
I can’t log in anymore and now I get , on the top of page it says “Account”. Then about a 1/4 of the way down it says “No Data”. With the way the prices go up for them to service us. You would think they could fix the app. You sent a reply for more info about this app. But in the reply you say that people are getting the same Problems as me. Just fix your app. In fact fix everything. You want paperless billing, so I signed up for it. The thank you we get is a bill with 1/2 the info. What are you people bidding. We have meters that are extremely old. My father bought this house in the 60’s and it’s never been changed. But keep giving yourselves more raises. In fact the town has contacted you about a tree in front of my home. Your wires run through it. This is a real big tree. Branches fall from it all the time. I have fixed my fence 4 times. I repaired my front lamp post, because of big branches. It’s hit my gate and front stairs. I repaired my brick stairs and fixed my walkway a few times. Next time you and the town will be sued.

Developer Response
Hi Usapower01, thank you for your feedback! Would you please share additional information to our customer support inbox: customermobileappsupport@nationalgrid.comOur dedicated team is aware some customers may be seeing this after logging in, if you are able to share additional information, we'll be able to investigate this further!We appreciate your feedback. The voice of customers like you is crucial for us to deliver continuous improvements to your app experience. Thank you!
I can’t log in anymore
01/18/2025

Usapower01

I can’t log in anymore and now I get , on the top of page it says “Account”. Then about a 1/4 of the way down it says “No Data”. With the way the prices go up for them to service us. You would think they could fix the app. You sent a reply for more info about this app. But in the reply you say that people are getting the same Problems as me. Just fix your app. In fact fix everything. You want paperless billing, so I signed up for it. The thank you we get is a bill with 1/2 the info. What are you people bidding. We have meters that are extremely old. My father bought this house in the 60’s and it’s never been changed. But keep giving yourselves more raises. In fact the town has contacted you about a tree in front of my home. Your wires run through it. This is a real big tree. Branches fall from it all the time. I have fixed my fence 4 times. I repaired my front lamp post, because of big branches. It’s hit my gate and front stairs. I repaired my brick stairs and fixed my walkway a few times. Next time you and the town will be sued.
Developer Response 01/16/2025
Hi Usapower01, thank you for your feedback! Would you please share additional information to our customer support inbox: customermobileappsupport@nationalgrid.comOur dedicated team is aware some customers may be seeing this after logging in, if you are able to share additional information, we'll be able to investigate this further!We appreciate your feedback. The voice of customers like you is crucial for us to deliver continuous improvements to your app experience. Thank you!
Useless
07/31/2024

berto7500
What is the point in using this app? I have used many apps from different utilities and this one is by far the worst. Apps are meant to improve the experience of the user by making it easier than doing an alternative action (i.e. google maps app is easier than using the google maps website on mobile) and this is true for most apps. However this app somehow make the user experience worse. I will stick to using the mobile website since it’s far most useful than this thing. No energy usage statistics, hard/difficult to sign in without the account number(why can’t you just use the login like the website), it’s not easier to pay your bill, and you can’t make edits to your account. I wish I could give this app less than 1 star.

Developer Response
Hi berto7500, thank you for your constructive feedback and providing specific examples about what you expect from a mobile app experience. We know how important it is to sign in and view your account to make for an easier payment experience which is why our team is actively building that as we speak. We are getting close to being development complete and are eager to push this out to you all as an app update in the upcoming months. Please continue to share feedback as the voice of customer is so important to our team and our process. Thank you!
Useless
07/31/2024

berto7500

What is the point in using this app? I have used many apps from different utilities and this one is by far the worst. Apps are meant to improve the experience of the user by making it easier than doing an alternative action (i.e. google maps app is easier than using the google maps website on mobile) and this is true for most apps. However this app somehow make the user experience worse. I will stick to using the mobile website since it’s far most useful than this thing. No energy usage statistics, hard/difficult to sign in without the account number(why can’t you just use the login like the website), it’s not easier to pay your bill, and you can’t make edits to your account. I wish I could give this app less than 1 star.
Developer Response 08/02/2024
Hi berto7500, thank you for your constructive feedback and providing specific examples about what you expect from a mobile app experience. We know how important it is to sign in and view your account to make for an easier payment experience which is why our team is actively building that as we speak. We are getting close to being development complete and are eager to push this out to you all as an app update in the upcoming months. Please continue to share feedback as the voice of customer is so important to our team and our process. Thank you!
Awful App
08/02/2024

twoarmscollin
I can’t view past bills. I can’t view usage history. I can’t even view my currently bill. It’s cumbersome to log in. When I sign in using my account I am immediately asked to enter my name and email again. What’s the point of logging in? Because you have saved my payment info? Except even then I’m not actually logged into my NationalGrid account, just logged into a SpeedPay payment portal. So SpeedPay has my payment info saved. I have to go to my email to see my bill and then come back to this app and enter the payment amount. Apps are supposed to improve efficiency. This app reduces efficiency. Devs, please use any cable/internet app or the PSEG or LADWP apps to see how an app of this nature is supposed to function.

Developer Response
Hi twoarmscollin, thank you for your feedback! We are excited to announce that an improved SpeedPay experience is now live in the updated app! After signing in with your online credentials, your account and any SpeedPay wallet information will pre-populate. Note, with this first iteration you will have to enter your credentials again once you get to speedpay, but we hope that the other benefits of information pre-populating and access to your saved methods will offset this inconvenience in the short-term! Please continue to leave your feedback as we continuously improve the app. Thank you!
Awful App
08/02/2024

twoarmscollin

I can’t view past bills. I can’t view usage history. I can’t even view my currently bill. It’s cumbersome to log in. When I sign in using my account I am immediately asked to enter my name and email again. What’s the point of logging in? Because you have saved my payment info? Except even then I’m not actually logged into my NationalGrid account, just logged into a SpeedPay payment portal. So SpeedPay has my payment info saved. I have to go to my email to see my bill and then come back to this app and enter the payment amount. Apps are supposed to improve efficiency. This app reduces efficiency. Devs, please use any cable/internet app or the PSEG or LADWP apps to see how an app of this nature is supposed to function.
Developer Response 10/23/2024
Hi twoarmscollin, thank you for your feedback! We are excited to announce that an improved SpeedPay experience is now live in the updated app! After signing in with your online credentials, your account and any SpeedPay wallet information will pre-populate. Note, with this first iteration you will have to enter your credentials again once you get to speedpay, but we hope that the other benefits of information pre-populating and access to your saved methods will offset this inconvenience in the short-term! Please continue to leave your feedback as we continuously improve the app. Thank you!
Come on National Grid
02/07/2025

Michaelh2382
Man I don’t think I’ve ever written a review before good or bad but my god one star was 11 too many. This mobile app would be bad for 2009’s standards. Now it’s bad enough that it sunk below so bad it’s funny down to irritating. It’s almost but not quite tragic. Sign in is totally shattered, not even broken. Even more amazing than having to enter payment info into a company’s mobile app every month is having to re enter your actual account info into a company’s mobile app every month. It’s like someone in charge put up a 15% completed placeholder app and then the entire company just vanished. I am deeply, truly surprised by how stunningly bad this app is.

Developer Response
Hi Michaelh2382, thank you so much for your feedback. The voice of customers like you is crucial for us to deliver continuous improvements to your mobile app experience. We take your feedback seriously -- our team is actively working on regular updates to the app and your feedback helps us prioritize the right work. We would love to hear more about your experience in the app, especially if you are experiencing any issues or if there are features you'd like to see in the app. If you could share more information, please feel free to reach out to our dedicated support team at: customermobileappsupport@nationalgrid.comThank you so much!
Come on National Grid
02/07/2025

Michaelh2382

Man I don’t think I’ve ever written a review before good or bad but my god one star was 11 too many. This mobile app would be bad for 2009’s standards. Now it’s bad enough that it sunk below so bad it’s funny down to irritating. It’s almost but not quite tragic. Sign in is totally shattered, not even broken. Even more amazing than having to enter payment info into a company’s mobile app every month is having to re enter your actual account info into a company’s mobile app every month. It’s like someone in charge put up a 15% completed placeholder app and then the entire company just vanished. I am deeply, truly surprised by how stunningly bad this app is.
Developer Response 02/13/2025
Hi Michaelh2382, thank you so much for your feedback. The voice of customers like you is crucial for us to deliver continuous improvements to your mobile app experience. We take your feedback seriously -- our team is actively working on regular updates to the app and your feedback helps us prioritize the right work. We would love to hear more about your experience in the app, especially if you are experiencing any issues or if there are features you'd like to see in the app. If you could share more information, please feel free to reach out to our dedicated support team at: customermobileappsupport@nationalgrid.comThank you so much!