I have had an EV for a few months now, and some of the charging stations have been absolutely awful to work with, if they want to work at all. BP Pulse has been reliable so far with each time I’ve needed them, and the price is about standard which I think is reasonable. However a little faster than most of the other chargers as well. BP Pulse is one of my favorite charging stations at this point, and as a bonus, the app is very easy to use.

I think there needs to be legislature passed to manage these charging stations and companies. These companies have got to be using tax breaks to set these systems up, but skim as much as they can off the top. This system is absolutely garbage. The UI on the charger and the app are trash and even their website does not have any meaningful help. I don’t understand why you have to go through a useless app with no functionality to even set up payments with ease just to plug in your vehicle. There is not even a readily available station number in the charger, which you need to work the app. Lame and another poor attempt to build brand loyalty by building junk and overly complicated systems. It’s like they want the government incentives without having to actually provide any service.

I downloaded the app because the user interface on the charger is broken, the app asked me for a station ID but it wanted more than the number 43 which was written on the charging station in permanent marker turns out there's a whole bunch of characters that go before the 43 which no one bothered to draw on the machine. I downloaded the app and tried my best to make the charging session work on my own but the app failed to initiate charging and then I called the phone number app gives for support and the same person answered all three times and that person hung up on me a minute each time. The first two times they didn't even wait for me to say hello before they hung up. This service is so bad that it would be better if it did not exist at all

Somehow they designed an app you can’t sign up for on your phone! Sabotage by big oil? You have to supply them a phone number, done. Then an email address, done. But then when you put in a password- a “Register” button OVERLAYS a mandatory “terms and conditions” checkbox that MUST be checked in order for you to register. But ironically, it’s designed in such a stupid way that you cannot check the “terms” box because it’s covered with the “register” button. And if you hit the “register” button without checking the box- it won’t let you register. Guess I’ll have to find an iPad and try on there. But they need to fire whoever they used for UI/UX, as well as anyone who approved this stupidity.