I had downloaded the On Demand Mayo App a few weeks ago not knowing i would need to reach out so soon. I completed the required questions needed to direct my care and was placed with Dr Farwell in less than a half hour. He listened and inquired about the reason for my appointment. He gave such great recommendations for immediate relief snd how yo proceed with my prior physician for further treatment. I highly recommend this method of seeking treatment. It was a efficient and rapid method of getting excellent care and treatment.

I was assigned to a pilot to have a virtual primary care provider. This has turned into a real nightmare. Bad idea. i’ve been trying for four days just to set an appointment and they keep telling me i’m not allowed to schedule an appointment to see a doctor in person, because I need to see a virtual provider first. However, I have a chronic lung issue and I need a doctor to listen to my lungs in person. I have been sick for a week and a half and trying for the last four days just to make an appointment with Mayo Clinic. how would they listen to my lung online? The schedulers (who are very nice on the phone) commiserate with me and say they run into this all the time. They do not like this pilot either.But they just keep saying I can’t have an appointment to see a doctor in person. So I finally tried this primary care on demand app to get an appointment on demand. I clicked on an “immediate” appointment and it said unavailable. so then I clicked on “schedule.” The first virtual appointment was the next day in the evening. so much for on demand. This does not meet my needs at all. just let me see a regular doctor in person. Is that too much to ask of Mayo Clinic?

Filling out the questions prior to the visit was difficult. I had to choose the answers provided - many of which didn’t address my real answers. I made a mistake on one question and there was no way to fix it. Now I have to wonder if the answer I chose will be a part of my record and is completely wrong and didn’t fit at all with my issue being addressed. The physician himself was easy to talk to and easy to work with- thank goodness he didn’t ask me about my non issue!At least he was human which was a concern of mine.AI has to start somewhere but please listen to your reviews to get it right!

I’ve spent considerable time and money with Mayo Clinic in the last few years, both in-person for surgeries, etc. and virtual tele-health visits like the one I had today with Primary Care OD. Worked flawlessly [think Zoom/Teams call from your phone straight with a doctor] and would definitely use again. Mayo consistently goes above and beyond in the treatment and care for its patients, and you genuinely can feel it.