Smarter living starts with DOOR.
DOOR brings together keyless access, smart home control, and on-demand services in one intuitive app. It’s designed to simplify life for residents in modern buildings.
Whether you're arriving home, adjusting your thermostat, or booking a service, DOOR puts everyday control in your hand.
What residents can do with DOOR:
- Unlock doors your way
Use your phone, keycard, or a simplified 4-digit Doorcode. No keys. No stress.
- Share access effortlessly
Send secure, time-limited access to guests or service providers—no handoffs required.
- Control your home from anywhere
Adjust lights, temperature, and more to fit your routine, even while you’re away.
- Get real-time updates
Receive alerts when doors are opened, humidity rises, or motion is detected or, so you're always informed.
- Book trusted home services
From TV mounting to general handyman services, find and schedule local professionals, right in the app.
- View your private access log
See who entered your unit and when, while your access history as a resident is private and only visible to you.
DOOR is designed to feel intuitive and effortless. It’s how modern buildings stay connected—and how residents stay in control.
Already live in a DOOR-enabled building?
Download now and experience simpler, smarter living.
UI often doesn't reflect application's state, app freezes, functionality doesn't.
rjdbcb_#
My title describes it well enough. Overall good app, kinda slower than latch, most likely due to quantity of people in my apt, but functionally works. Oftentimes, the UI will not reflect the application's state properly. An example is when you go to click unlock on the door after previously unlocking another door. The button won't have an active status, there will be no loading indicator, the UI will look frozen, but it still technically works. The fix I've found: restarting the app. This is fine, but it occurs almost every time. This all happened after one of the recent updates, specifically when ya'll updated the "unlock" door buttons to have a black background color instead of white.
Developer Response
Thank you for sharing your perspective. Feedback like this is valuable as we continue refining DOOR so it feels easier and more intuitive for everyone.
Functionality
Functionality 
My apartments originally had the latch app as our main usage for locking and unlocking all doors and gate systems. I had no issues whatsoever. Ever since we transitioned over to the DOOR app it is about a 50-50 as to whether or not you will be able to unlock doors and gates via cell phone or having to manually type in the codes. The DOOR app always tells me that my phone is not connected to Bluetooth even when I can confirm that it is. The DOOR app also is unable to connect to your Siri for verbal cues in the event that you were unable to reach your phone. One of my biggest complaints with both apps is that there is no feature to unlock gates at a distance, you have to be within at least 2 feet which makes it incredibly difficult if you have guests coming over that you are not able to remotely open the gate for them. You either have to drive to the gate or have them download the app entirely and give them special permissions….. which I have come to experience that it is sometimes very difficult and they don’t always receive the email in order to download it as an extension of your app. All in all…. this app can be very frustrating.
Developer Response
We’re sorry to hear this hasn’t met your expectations. We want DOOR to feel simple and reliable for every user. If you’d like support with your situation, please connect with us at support@door.com (mailto:support@door.com).
Minor update to usabikity
Jee-jee77
Pretty reliable app. I like the fact that I can add the doors in a widget and also have my favorite doors in the beginning of the list.Many times bringing phone next to the reader takes a long time to detect and you might even need to restart the app.What really bothers me in the main view is that the most used function, Ulock the door, is behind this really small button on the right side. You will most likely miss is almost every time when carry groceries in the house etc. The function should be reversed. The small button should go to the options screen that you barely ever use and clicking the actual row should open the door. Don't understand why the UI designers got this so wrong.
Developer Response
Thank you for taking the time to share your experience. We’re glad to hear DOOR is making things easier for you, and we’ll keep working on updates that bring even more simplicity to your day-to-day.
Slow app that degrades experience
BlueDurian72628
This App has several issues that introduce a lot of friction in entire system. 1) App is super slow. I believe it tries to authenticate user’s account with the server each time you open the app making it very very slow. I have to wait for 15 secs before it’s ready to unlock the doors this is after I have already signed in before. Apple Watch is no different. It’s faster to unlock the door with a physical key. Product team: make it faster to unlock. Atleast match the speed of using a physical key.Right now I’m yelling curses every single time I have to unlock. 2) I have enabled notifications assuming I get notified anytime the door is opened by authorized user. I do not get any notification. Product team: please send me a notification “[user name] has unlocked the door at [date/time]” immediately (and not 2 mins later) 3) app asked me to reset the password like 4 days after setting up the account. Product team: Add support for 1Password authentication and passkeys. 4) we have been surprised by door being unlocked by kids. Product team: allow option to play a tiny chime after unlocking5) add support for Apple Key allowing me to unlock similar to the experience of unlocking my Tesla. 6) improve the user experience design currently it looks very unappealing. 7) App logs out repeatedly for no reason.I hope product team will respond to this.
Developer Response
We’re sorry to hear this hasn’t met your expectations. We want DOOR to feel simple and reliable for every user. If you’d like support with your situation, please connect with us at support@door.com.
- Property managers can now choose how sensitive Door Scout is to loud noise, and turn loud noise alerts on or off.
- Unlocking now takes priority over background lock updates, so it no longer waits behind them.
- Improved unlock times for Geneva locks by using a single BLE connection for the setup and sync.
- Setting the door's left or right orientation during lock setup is easier: tap anywhere on the option.
- If your lock is already on the latest firmware, the app now says it's up to date instead of offering the same update again.
- Plus bug fixes and stability improvements.
Version 3.9.5
The developer, Latchable, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Latchable, Inc.
Size
442 MB
Category
Lifestyle
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Apple Watch Requires watchOS 10.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
