Beautifully designed, as is consistently the case with American Express products. The app feels elegant and thoughtfully crafted. That said, there are two missing features that would truly elevate the experience. First, the ability to remember past searches — a basic yet essential function mentioned often in other reviews. Second, and most importantly, integrating flights into the new design. The current hotel search results are exquisite, and bringing that same level of design and functionality to flights would make this the best travel app in its category. Overall, an excellent foundation — keep up the great work!

how is it in 2025 anybody is deploying such poorly designed apps? First of all a stupid reason to force me to now have two separate apps for AMEX. And then after I’ve been forced to do that, I cannot filter by the options which allow me to use my benefits. In the past, I would search for a hotel in a city, and there would be selection buttons where I could select the hotel collection. And if sold out it would show up and say sold out. Now, as an example, I search Syracuse and there are zero options for fine hotels or hotels collection. So, does that mean those hotels are sold out and so doesn’t present? Or does it mean that there are none in the collection in Syracuse? Well, now, after having to download a second app, which never went through any usability testing, I have to call into the call center to speak to an agent who also wasn’t able to answer that question. So here is the short of it if you want to know if there is a hotel collection property in a city, download a second app, then call into the call center, then go to Google and ask AI if it knows.

I’ve used this app a lot since getting my Amex Platinum as I am planning a major trip. While the deals Amex has are fantastic the app is getting on my nerves. It times out very quickly. If you pause to look up information like your loyalty number it will time out. Log back in? Well no matter where you were you will have to start over. Then it will freeze in certain spots. While trying to book a flight it kept freezing when I tried to enter my known traveler number. It would notify me that it was timing out but I couldn’t click on continue because the keyboard was frozen above the notification (this could definitely be an IOS problem but it happened over and over). I do want to continue using so I hope they will fix these issues (if for security reasons Amex insists on the short time out time please allow it to go back to the same spot when we come back.

This is light years better than the previous Amex Travel website but still falls short in many ways from what one would expect of a “world class” credit card and travel company. Why is there no map search or any ability to view hotel locations on an embedded map without clicking out of the app? Why does the app not let you scroll randomly so you only can view the first few hotels in a list of dozens? Why can’t you scroll through photos but have to individually open each photo then go back to the main menu to click the next photo? These are BASIC functions of a travel e-commerce app. I’ll be back in a few months to see if any improvement.