With the release of iOS 13, we’ve added a bunch of useful features to help you deliver effortless customer service.
* Dark Mode: Better legibility to reduce the strain on your eyes and get things done for longer periods
* Siri Shortcuts: Add ticket resolutions and comments by just talking to Siri
* Context menus: Glean through tickets faster than ever
* Document Scanning: Now scan and attach documents on the go
* Core Haptics for more mindful app gestures
* Independent language selection for the Zoho Desk app
Ratings and Reviews
Very reliable, doesn’t crash. Only downside is it lacks the functionality of turning off the “your ticket has been closed” email when closing a ticket within the app. You need to be on the desktop version.
Would also be nice to have a swipe to delete option rather than having to go into each message.
Developer Response ,
@Bkmichele, we've brought in the option to switch off the closure notification on the app.
You will have to enable the option by going on to the desktop site desk.zoho.com -> Go to Setup ->Automation ->Notify ->Contacts Notifications -> Closing a ticket-> Enable
Once you have enabled the option on the desktop site, please go on to the Settings option of the app and select 'Refresh portal metadata' for the changes to take effect.
Do send over an email to firstname.lastname@example.org if you have any questions and we will get right back to you. We look forward to hearing from you.
Easy, effective tickets.
This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
Useful iphone app for desk
The app works well...it is missing task options though so please add this function.
Developer Response ,
@SRQ Drew, we do have plans to bring in support for the Tasks module. We will keep you posted as and when we have this covered.
Do send over your suggestions to email@example.com and we will get right back to you.
- Zoho Corporation
- 72.2 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Danish, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
- Age Rating
- Rated 4+
- © 2017 Zoho Corporation
With Family Sharing set up, up to six family members can use this app.