OpenTable for Restaurants

Name: OpenTable for Restaurants
Rating: 4 (319 reviews)
Author: OpenTable, Inc.

Restaurant Management Solution

Free · Designed for iPad

319 Ratings
Ages

4+
Years
Category

Business
Developer

OpenTable, Inc.
Language

EN
+ 12 More
Size

100.4
MB

The OpenTable app is a robust restaurant management and marketing solution that helps fill more seats, deliver remarkable hospitality, and optimize operations. It is available for download for all OpenTable customers. From an iPhone, OpenTable customers can stay connected to their restaurant from anywhere. The Owner app on iPhone lets you check cover trends and stats, make and edit reservations, start a marketing campaign, receive VIP push notifications, and more. Additionally, OpenTable customers should use the iPad app for cloud-based front-of-house guest and table management, shift planning, and more. Note: This app is for restaurants using OpenTable. If you want to book a reservation, please download the OpenTable diner app or go to https://www.opentable.com/mobile.

Ratings & Reviews

4.0

out of 5

319 Ratings

Functional, usually.
01/29/2024

The Skootch
Phone app is very useful, but misses some of the functionality of the full version. It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time. I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them. Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM).I could go on for hours about table time maximization. Feel free to contact me devs.

Developer Response
Hi The Skootch,Thank you for using OpenTable! We are glad you’re finding the mobile app useful and enjoying the new table view mode. The feedback on functionality limitations is very appreciated. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn a little more and explore how we can resolve these frustrations.We value your feedback, so please continue to share it so we can continue to optimize and offer the best experience. The OpenTable Team
Functional, usually.
01/29/2024

The Skootch

Phone app is very useful, but misses some of the functionality of the full version. It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time. I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them. Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM).I could go on for hours about table time maximization. Feel free to contact me devs.
Developer Response 04/25/2024
Hi The Skootch,Thank you for using OpenTable! We are glad you’re finding the mobile app useful and enjoying the new table view mode. The feedback on functionality limitations is very appreciated. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn a little more and explore how we can resolve these frustrations.We value your feedback, so please continue to share it so we can continue to optimize and offer the best experience. The OpenTable Team
Needs updating
01/29/2024

Hoodsterr
POV: employee in the restaurant industry. I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments.With the right programming this is highly achievable.

Developer Response
Hi Hoodsterr,Thank you for using OpenTable and providing your feedback. We recently implemented some changes to our diner app to prevent against multiple bookings. When a diner tries to book a new reservation, they will be alerted in the app that the initial reservation will be cancelled, and upon acceptance, that will happen automatically. We value your feedback, so please continue to reach out to your dedicated account manager or our support team any time so we can continue to optimize and offer the best experience. The OpenTable Team
Needs updating
01/29/2024

Hoodsterr

POV: employee in the restaurant industry. I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments.With the right programming this is highly achievable.
Developer Response 04/25/2024
Hi Hoodsterr,Thank you for using OpenTable and providing your feedback. We recently implemented some changes to our diner app to prevent against multiple bookings. When a diner tries to book a new reservation, they will be alerted in the app that the initial reservation will be cancelled, and upon acceptance, that will happen automatically. We value your feedback, so please continue to reach out to your dedicated account manager or our support team any time so we can continue to optimize and offer the best experience. The OpenTable Team
Please Fix This!!
Apr 10

KamrynPaige
I work at a fine dining restaurant that uses Opentable and it’s super user friendly! I personally love it. HOWEVER, the new version of the reservation view, when you tap into someone’s profile to see the notes, is horrible. It’s so confusing to look at with the visit notes separated from the other notes. Please please go back to the old view when all the notes were in one spot and easy to look at and read. We’ve missed a couple seating notes because it’s all the way at the bottom of the page. The toolbar is unnecessary and annoying lol.
Please Fix This!!
Apr 10

KamrynPaige

I work at a fine dining restaurant that uses Opentable and it’s super user friendly! I personally love it. HOWEVER, the new version of the reservation view, when you tap into someone’s profile to see the notes, is horrible. It’s so confusing to look at with the visit notes separated from the other notes. Please please go back to the old view when all the notes were in one spot and easy to look at and read. We’ve missed a couple seating notes because it’s all the way at the bottom of the page. The toolbar is unnecessary and annoying lol.
More Guests More Control
02/08/2024

Kittensrule528
I have been able to use every table management system out there. OpenTable is smooth and they have amazing support. I have seamless service front of house, and it 'does the thinking' on wait times for new hosts who might not feel confident offering their own estimates. I have been able to advertise my happy hour, special events and dinners, securing more diners with the multiple clever email campaigns that automatically run. We do occasionally use their marketing on their website, and have been seeing great results on that. By comparison, we are securing more diners YTD than last year
More Guests More Control
02/08/2024

Kittensrule528

I have been able to use every table management system out there. OpenTable is smooth and they have amazing support. I have seamless service front of house, and it 'does the thinking' on wait times for new hosts who might not feel confident offering their own estimates. I have been able to advertise my happy hour, special events and dinners, securing more diners with the multiple clever email campaigns that automatically run. We do occasionally use their marketing on their website, and have been seeing great results on that. By comparison, we are securing more diners YTD than last year