This app is absolutely horrible. I have been charged late fees simply because there is no immediate way to verify or confirm if your payment with your card or bank information went through. Multiple times have I submitted a payment and after it says “thanks for payment” or “payment is good” but yet days after the payment due date, it would then tell you that the payment was not confirmed and you now owe us more money because of this. I would recommend to stay away from this lender until they decide to not have such a horrible application in place. Also side note, they charge you an additional 5 dollars for paying with a debit card through the app. What a crappy CA based company.

I financed with Westlake and made my payment online, received confirmation and I thought I was set. They don’t except first payment with a credit card or debit card, you must call in (found this out after they repossessed my SUV) to make this payment. I was informed that even if I would have let them do ACH, they would still had my car repoed. Payment was due on 7th of the month, I paid it after I got out of the hospital on the 11th, (I still had the confirmation number but they didn’t care about that) and they repoed my car on the 25th. I explained that no one had told me that when I called in that I needed to let them do my car payment. They told me I didn’t have insurance, so I emailed them a copy. The dealer listened to my entire conversation with Westlake, trying to handle the problem, they wanted me to pay cash the payment and still take my car. They even told the dealer that they and I needed to work that out; the dealer was telling them that is exactly what we were trying to do. Meanwhile, speaking to 8 different people from Westlake and everyone giving different opinions and none of it was about me keeping my car. Don’t finance anything with them, they will scam you, even the dealer said Westlake have done other customers that way. Lesson learned.

I have been dealing with this company for 2 years, and I have had to skip a payment or 2 just so I can make necessary car repairs, well the repairs never stopped. But always caught up on my payments. But the phone calls start the first day after due date, and continue to harass me, even though I tell them I will make the payment in a day or 2. Never gave them any reason not to believe me. My point is, there was never any reason for the Harassment. Anyway, I got to the point I can not afford the repairs and the payments anymore, so before I got behind on any payments I gave the car back, it was clean, and no problems, it also had an electrical problem, the wiring to the headlights are burnt, and to the radio, and dome lights, I can not fix that, so, I was just told that the calls will continue until I get the car paid, I am a 62 year old woman on a fixed income, I can’t afford car payments and a lot of car repairs, it’s not fair, and ever since I’ve had this car, I have had to make repairs monthly, and I told them this, but they dont care what my problems were, they did not want to hear it, even thou they ask if I’m happy with it, they did not want to hear that I am not happy, or any complaints I had. This company is heartless, do not deal with these people if you don’t have to. PLEASE!

This company is so inconvenient. They charged an extra car payment sending my account in the negative and That wasn’t just play money it was a necessity. Been dealing with customer service since Monday. They are inconsistent with their answers and I don’t trust them at all. They are suppose to refund me the extra payment. When i talk to the last Monday i told her i needed the refund back in my bank account she processed it as a check first mistake. She told me it would take 3-5 business days. Then i called back the next day spoke to someone who was supposed to fix it to get it switched to my ACH supposedly talked to the supervisor and fixed it to where it would only take 2-3 business days. Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Called back 10 minutes later they said it was processed and it would take another 5-7 business days. Talk to someone today now they saying it’s gonna take 7-10 business days.. I am very frustrated and they need a sense of urgency behind people’s money. I had to cancel my plans because of their inconvenience. NOT ACCEPTABLE