I’ve had this app for about two years, maybe even longer. The main reason I’ve kept it over other coffee apps is the rewards system. I never have to worry about going all the time just to keep my points, because they don’t expire. I absolutely love that feature, it takes away the stress and pressure that other apps create. It makes the experience more enjoyable, and it’s a big reason why I continue to use and genuinely enjoy this app.

...room for improvement ;) Apps works solidly and B&Bs is by leaps and bounds my favorite coffee (B&Bs coffee is ★★★★★+1/2). There is definitely room for app improvement: 1) App is basically just set up as of now to earn rewards for your free/earned beverage or store credit and apply offers, see menu, locations, etc. 2) App sometimes won’t scan in store and you have to wait or try to manually scan your paper receipt, but from what I understand, that’s a system issue, rather than an app issue but both need to improve. 3) Would be awesome to be able to load funds from my debit card (Apple Wallet) and then use scanner to pay ...as well as have ability to buy and send ppl gift cards through the app (my wife has app, for example) or even just text/email them GC. 4) Maybe even create family/group accounts to earn rewards faster as a family, rather than 3 separate accounts. This benefits B&Bs too by encouraging more spending. ...alternatively 5) the ability to send my free/earned reward to my daughter or wife so they can use (understand it wouldn’t be encouraged for customers to just be sending each other their free reward but that’s why I had the idea of family accounts, so it’s only limited to a few family members ...or a few friends in some ppl’s case)

1. A pay button that follows across the app on all screens. When not using this app often, it can be awkward making the barista wait while I search through, looking for it. 2. A more obvious showing of the balance. 3. An easier way to redeem rewards, especially if we forgot to click the button. The barista and I had a heck of a time getting the balance of my order taken out of the reward since the reward only allows full dollar amounts. Had to do math to figure out how much of an EXTRA tip to leave so that it would round out the dollar settings. Don’t meanie me do math, B&B.

Beans and brews is probably my favorite coffee shop but this app is the worst, I’ve used a ton of different apps for food but this one is probably the worst one I’ve used. I’m never able to order ahead because it always glitches, I can’t even get points because it won’t even let me make an account, claiming I already have one and whenever I try to do a password reset for my supposed account it sends nothing to my email. Please fix the app cause I seriously love beans and brews. Another honorable mention is that they didn’t even have the seasonal options on the app for like a week or so, they would advertise it but then it wouldn’t even allow you to order it through the app.