I haven’t had an actual bank account in a few years due to experiencing trauma that unfortunately turned my entire world upside down and having this particular bank as the first one since then has been an extremely wise choice as their customer service is absolutely wonderful and the security measures in place to protect your personal data and account information is superb!! Not to mention how easy it is to navigate and utilize the app with it’s design and functionality in an uncluttered, smooth operating experience!! In addition, the security measures in place will have you feeling completely confident that you and all your personal info and hard earned money are absolutely safe and secure!! I definitely recommend using Trustmark Bank and their excellent app for all your banking needs where you will find the friendliest and most helpful people in person at every location and have access to their banking services that’ll make your banking experience one you’ll never want to live without again!!

I have been banking with Trustmark for over 10 years and had in previous years as well. I have never had any problems with my account that I didn’t get straightened out with just a phone call, no visit to the bank needed. The branch manager even called me one when they found a mistake by a teller. She had entered one wrong number and had deposited money into my account accidentally. They called, the same day, to tell me they had caught the error but had corrected it. They didn’t want me seeing it on a statement or on the app that money was deposited and deducted the same day. And it was for a deposit I did not make. I truly appreciated their call and therefore didn’t get upset when I saw there was something posted and deducted that was not supposed to be on my account.I also love the phone bank app and use it many times during the week since I’m on a fixed income and money gets very tight.

Once you get all signed up (and that’s not a difficult thing to do. And the bank is great if you do get stuck.) It becomes just a matter of learning any peculiarities. When we added another account that we wanted to be able to view, I got scared I was going to do the wrong thing trying to pull it up into view. So I called the bank and they walked me right through it. I tend to make problems when there aren’t any. I’ve used two other banks and this one is hands down the easiest app to use.

The Trustmark app does not allow certain critical capabilities the end user needs in a mobile app. Moreover, finding the capabilities it does allow is not as intuitive as it should be and even lands the end user in a predicament in which he can’t even be sure if his intentions are going to take place. As a quick example, when one enters the payment or “bill payment” option to create a second payment to a vendor, the end user has to click on the pending payment (as if he wants to edit or change the pending payment, itself) in order to create a new payment to that vendor. That leaves the end user wondering if he deleted or even changed the pending payment or if he really did create another, separate pending payment to that same vendor. And as far as I know, there is no way to alter a pending payment that has not yet progressed into the active time period of sending the payment out.