Cigna Health Benefits 4+

I don’t know what it is, but unless we login every day, when trying to login, the proper password doesn’t work. Half the time, you can’t type in a password. We basically have to reset the password every time we use the app. Just awful.

It’s a shame because when we do eventually get in, the features work pretty well. Perhaps only using the browser would be better.

I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....

This is a review of the Cigna Health Benefits app for iPhone.

This is a review being done on Dec. 13, 2023.

The app is not ready to be used by anyone at anytime in that whatever updates were recently given to this app were completely useless.

Multiple times while trying to file a claim the app times out and forces the user to log in over and over. I have literally spent over one hour trying to get to step 3 on two claims and the app keeps timing out before you get to step three. Other times after taking the photos of the paperwork the “wait” icon pops up and after a minute or so you get asked to log in again only to find out when you do log in that the information that was input has not been saved.

One would think that if a business was getting it’s customers to pay the health premiums and do “customer self service” as well; under the guise of “helping the customer” the app would/should work flawlessly.