Cigna Health Benefits

Name: Cigna Health Benefits
Rating: 1.5 (154 reviews)
Author: Cigna Corporation

Health & Fitness

Free

154 Ratings
Ages

4+
Years
Category

Health & Fitness
Developer

Cigna Corporation
Language

EN
English
Size

2.3
MB

Life can take you many places. That’s why, at Cigna, we want to give you easy access to the services you need, wherever you are. The Cigna Health Benefits app is designed for customers in a Cigna Global Health Benefits group plan sponsored by an International Organisation (IGO/NGO) or a corporation in Africa. You can use this app if your membership card displays www.cignahealthbenefits.com and a personal reference number (xxx/xxxxx…). With the Cigna Health Benefits app, you can: • Search for a doctor, hospital or facility, and email the search results • Download or send an electronic version of your membership card for you or a family member* • Submit claims* and check the status of your pending claims • Contact us with the tap of a finger (*If applicable for your plan)

Ratings & Reviews

1.5

out of 5

154 Ratings

Company service good - app awful
02/09/2021

MiloBloom47
I don’t know what it is, but unless we login every day, when trying to login, the proper password doesn’t work. Half the time, you can’t type in a password. We basically have to reset the password every time we use the app. Just awful.It’s a shame because when we do eventually get in, the features work pretty well. Perhaps only using the browser would be better.
Company service good - app awful
02/09/2021

MiloBloom47

I don’t know what it is, but unless we login every day, when trying to login, the proper password doesn’t work. Half the time, you can’t type in a password. We basically have to reset the password every time we use the app. Just awful.It’s a shame because when we do eventually get in, the features work pretty well. Perhaps only using the browser would be better.
Disappointed and Confused
12/28/2020

__JJ72345677889
I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....
Disappointed and Confused
12/28/2020

__JJ72345677889

I started using Cigna at the end of 2019 and didn’t have any issues with viewing my benefits. Now that I have something to look up, my password is no longer working and the app is asking for a “personal reference number”. I was never given this on a card. Cigna also claims that if you didn’t get a card, the personal reference number would be in the welcome email. I checked, and it is NOT included in a single email from Cigna. I’m very disappointed and am now scrambling to figure out my coverage. Cigna please fix this app... I’m not trying to spend hours on the phone on hold or talking to some automated system to figure this out when the app has worked in the past....
A complete waste of time…..
12/13/2023

Angry Cigna Client
This is a review of the Cigna Health Benefits app for iPhone. This is a review being done on Dec. 13, 2023. The app is not ready to be used by anyone at anytime in that whatever updates were recently given to this app were completely useless. Multiple times while trying to file a claim the app times out and forces the user to log in over and over. I have literally spent over one hour trying to get to step 3 on two claims and the app keeps timing out before you get to step three. Other times after taking the photos of the paperwork the “wait” icon pops up and after a minute or so you get asked to log in again only to find out when you do log in that the information that was input has not been saved. One would think that if a business was getting it’s customers to pay the health premiums and do “customer self service” as well; under the guise of “helping the customer” the app would/should work flawlessly.
A complete waste of time…..
12/13/2023

Angry Cigna Client

This is a review of the Cigna Health Benefits app for iPhone. This is a review being done on Dec. 13, 2023. The app is not ready to be used by anyone at anytime in that whatever updates were recently given to this app were completely useless. Multiple times while trying to file a claim the app times out and forces the user to log in over and over. I have literally spent over one hour trying to get to step 3 on two claims and the app keeps timing out before you get to step three. Other times after taking the photos of the paperwork the “wait” icon pops up and after a minute or so you get asked to log in again only to find out when you do log in that the information that was input has not been saved. One would think that if a business was getting it’s customers to pay the health premiums and do “customer self service” as well; under the guise of “helping the customer” the app would/should work flawlessly.
Worse app ever
05/15/2023

Indistress23
This app is simply a disaster. Every time you open it you need to re-enter your information, it doesn’t retain any piece of i formation. When trying to key in your password you have to be very lucky to be able to do it at first. It usually (and if) takes like 15 to 20 to activate the boxes to key in your password after you re-entered your user. What a poor quality for such a big and profitable company. Worth to invest a couple of thousand dollars for such a simple improvement that will make members’ lives easier. Very disappointed
Worse app ever
05/15/2023

Indistress23

This app is simply a disaster. Every time you open it you need to re-enter your information, it doesn’t retain any piece of i formation. When trying to key in your password you have to be very lucky to be able to do it at first. It usually (and if) takes like 15 to 20 to activate the boxes to key in your password after you re-entered your user. What a poor quality for such a big and profitable company. Worth to invest a couple of thousand dollars for such a simple improvement that will make members’ lives easier. Very disappointed