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Description

Powered by an uncompromising mobile experience, the JennAir® mobile app integrates seamlessly into your digital life. Remote access gives you real-time notifications and control from anywhere. From column refrigerators, to dishwashers, cooktops, ranges, and ovens, learn when an oven time or temperature is reached, a cycle completed, a refrigerator door left ajar, or where service is needed.**

Use voice commands with Amazon Alexa or the Google Assistant. Set Nest thermostats to react to rising oven temperatures, allowing your Nest Learning Thermostat to lower its temperature to keep the kitchen comfortable and to alert you if the oven is left on while you're away.***

Key Features
- Receive real-time notifications and control from anywhere with remote access
- Personalize your appliances and manage them from multiple locations
- Provide guest access to your appliances so others can control from their own JennAir account
- Use voice commands with Amazon Alexa or the Google Assistant for a fluid, frictionless experience
- Receive diagnostic codes on the app to deploy service targeted to your appliance's best

**Appliance must be set to Remote Enable. WiFi & App Required. Features subject to change. Details and privacy info at jennair.com/connect
***Away signal can take up to two hours. Amazon and Alexa are trademarks of Amazon.com or its affiliates. Google is a trademark of Google LLC. Nest® and Nest Learning Thermostat™ are trademarks licensed by Nest Labs, Inc.

What’s New

Version 3.8.0

- Improvements to the provisioning/claiming process for all models
- Supports connectivity for new refrigeration models

Ratings and Reviews

1.5 out of 5
54 Ratings

54 Ratings

Soooo Very ,

Awful

We have had the oven and app for about 2.5 years now. When I first installed and set it up, it kind of worked. I was able to see my oven's status via the app. The remote start feature worked, but with the major drawback that you needed to manually enable it via the oven front panel controls (not via the app) each and every time you wanted to use it. Opening the oven door disables this feature.

For some strange reason, the push notifications only tell you when the temperature of the oven is changed; not when it is turned on or when it reaches temperature or any of the other items you specifically switch on in the settings. The latest release is from April of this year. You’d figure they could have fixed this basic of a bug by now.

To top it all off, the app has now become completely useless. Maybe this because I recently upgraded my iPhone from a 6 to a 7 and had to reinstall the app? The oven shows as offline in the app but as online on the oven itself.

I have tried disabling the ovens WiFi and reconnecting; reinstalling the app; trying to add the oven to my app again using SAID and MAC numbers (get notice that oven is already associated with my account); having both devices on the same and separate WiFi routers. Nothing works and am now mad that I have wasted so much time and money (oven was not cheap) on this thing.

Developer Response ,

Thank you so much for contacting us about your Jenn-Air appliances and the application. We regret that you are having issues with the appliance showing offline on the app and would appreciate speaking to you directly. Please call us at 1-800-JENN-AIR (536-6247) at your earliest convenience as this concern is resolvable.

JTPSul ,

Why?

This is what I own from Jenn-Air: 3 Ovens, 1 Range, 3 Dishwashers, 2 Refrigerators, 2 Microwaves, 3 warming drawers and 2 Ice Maker’s. I have had only 2 Problems in my 15 year marriage with the Jenn-Air. Whirlpool’s corporate decision to not care about their 2007 clients like me who spent nearly $10,000 on their refrigerator by stopping to produce replacement parts 2 years after and this app. If your listening, your products are awesome. What you did to me with the refrigerator was unforgivable but I forgave you and bought 2 new dishwashers this weekend. My advice is Don’t release software until its bullet proof and matches your products quality. My request is.... if you have any plastic freezer bins laying around for a 2007 pro style fridge, let me know.

Developer Response ,

JTPSul,
We are so proud to have you part of the Jenn-Air family and want to try to help with all the points you have mentioned. Please call us at 1-800-JENN-AIR (536-6247) we would like to speak with you on your new and older appliances. Thank you.

Lars M J ,

Terrible app and connected fridge!!

I have owned my Jenn-Air connected fridge for almost two years and called in to connected support at least 8 times without being able to connect my fridge. I’m a sales associate at an appliance dealer and cannot in good faith recommend these products if a customer is interested in using the connected features. I have the JFFCC72EFS00 fridge and cannot get it to connect. Today I logged into the app to give it another shot and when I click the add appliance button the app crashes! This is unacceptable for a fridge that costs over $4000! Stay away!

Developer Response ,

“Hi Lars M J, we won't accept anything less than perfection and neither should you. Please contact a customer concierge at the JennAir Epicenter by calling 1-800-JENN-AIR or via Facebook https://www.facebook.com/JennAir. We look forward to speaking with you.

Information

Seller
Whirlpool Corporation
Size
147.4 MB
Category
Lifestyle
Compatibility

Requires iOS 10.1 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French

Age Rating
Rated 4+
Copyright
®/TM ©2018 JennAir. Used under license in Canada. All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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