JennAir 4+

Never Jenn-Air again

I thought I was treating myself to a special stove. The top burners turn on if you lean against the front briefly. The broiler is feeble. The 3 oven racks are best used one at a time, or the fit is too tight. Setting the oven temp is touch and go for it to start , usually requires turning off and on several times, but you never know. Now we have a flashing amber light and noise— which means service is required, the oven won’t work. It’s Sunday evening, no help from Jenn-Air or the usual repair shops. Noise all night long, or shut down electric on the circuit breaker.

Man of the house says junk it.

Can’t manage basic functions and timers

It’s unfortunate that we did not read the reviews here prior to purchasing an entire suite of JennAire appliances for our kitchen. Nevermind that the back order on our fridge has been pushed month over month, the controls for our range, dishwasher, and convection microwave could not be clunkier. I’ve never had appliances where an instruction manual was required to operate basic functions.

Without a simple timer on the range, the app becomes an important component in a basic cook. The app is ABSOLUTELY TERRIBLE. To say it’s confusing wouldn’t do it justice. Trying to set a simple two step cook was not possible due to bugs. The time and temperature options kept resetting to defaults. After giving up on programming a multi-step cook, we reverted back to physical controls on the range, where the start button flashed continuously without starting the oven. Back to the app... we finally managed to start the oven from the app, but there is no clear way to tell what the current temperature setting are.

These appliances look great, but are literally the least functional we’ve ever owned or used. Incredible that the could be so bad at these price points!!

Developer Response ,

Hi NewBBQGuy, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' so we can analyze the situation specific to your appliance and your mobile app. Once our analysis is complete, we will reach out to you directly.

Frustrated - Oven Still Not Working

I have been having oven problems for a few months. Service tech replaced a board($500+). Oven worked two months and then I began getting the same error. Now they want to replace another part at a cost of $1,500, and that MIGHT fix things-no guarantees. They also told me to update software, but neither tech or customer service could get oven connected with the app. I get a firewall error, which they blamed on my mesh router after I confirmed the firewall was off. I have switched out the router (single router, no mesh), confirmed that the firewall is turned off and I am still getting that firewall error. Customer service has now said MAYBE I need to replace the wireless board. Oven shuts down multiple times a day. When it locks up the only solution is to turn the circuit breaker off and on. I have had my Jenn-Air cooktop for 25 years with no problems, but this oven is just 3 years old and Jenn-Air has been no help.

Developer Response ,

Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday