NAPA AUTO PARTS 4+

I have used this app for almost 15 minutes and have managed to be overly frustrated with UI elements moving around and the promo at the top of the screen taking extra Time to load, so when I click on the search bar it seems to think I clicked on the promo instead of the search. Or when I click on the search and it get moved I have to start all over again.

I know it’s just the app bc the website has great functionality and doesn’t have any issues or bugs as the app does. Only downside is you have to make sure your car shows up when first opened the website witch doesn’t always happen.

Overall I recommend using the website, maybe even adding a shortcut to the homepage instead of using there app. I would definitely still recommend Napa just not the app.

I don’t write reviews. This app is so bad I am writing one. Anytime the app is “thinking” it blanks to a white screen. Sometimes for a few seconds, sometimes for a full minute. You don’t know what’s happening. It’s laggy for no reason at all, and sometimes the search bar hovers in the middle of the page over your search results. When you fill out a feedback form to report things, it leaves the app stuck on the Napa logo with no back button. There’s no back button at all, so you often have to start all over again just to go back one step. Finally, there’s no “place order” button so once you’ve dodged all those bullets and actually added things to your cart, and manually typed in your address and payment info because they cannot be saved, and they don’t take modern payment methods like PayPal or Apple Pay, you are left stuck. I called customer support and they suggested “deleting the app and ordering off their website” because the app is that terrible. They refused to assist me in placing my order. This app is absolute garbage. You wouldn’t believe a large company like Napa couldn’t afford an app that actually worked on iPhones.

I love the app. You have to be very exact with your word placement when searching for parts but other then that the app is very easy to use and it saves my vehicle information and nearest store location so I can be part specific and see if that store has the item on hand. The worst downfall on the app is when searching for a part to find out it's not what I need I hit the back button which takes me all the way to the home menu which can be a little frustrating over time. Other then that it's a well organized app.