Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
We improved dark mode, made performance enhancements, and fixed some bugs.
Ratings and ReviewsSee All
2 complaints and a few compliments
Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page.
Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement.
Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.
Worse Company experience of my lifetime
I have never had a worse experience with any company in all my over 50 years as an adult. I can’t get any resolution after talking to over 20 of your representatives. They are all nice, but afterwards, they either don’t give correct information or the next bill, it’s not what I was told it would be. This all started with a supposed expert who came to our home after being called by your service person who came to change our modem. The “expert’s” name was John Ross Thomas. We can’t get on the internet right here at home without waiting Forever, and it’s worse when we aren’t home. The phone jumps all over the place when on internet. I was told my bill was now on one account, would be $134 something for cell service and internet, and would be drafted on the 2nd of the month. I have a screen shot of that information on my phone from July 3rd at 11:22 AM from online chat with your agent. Today I look at my account, and it says I have 2 accounts, and my bill is $162 something. Oh and ours phones just Freeze up and won’t do anything for a period of time! I have pages of notes of dates, times, customer agent names, and information I was given. Today it appears, it is meaningless. Will you respond to any of this? NO! I am 73 years old, and I have been so worn out being on the phone for hours that I’ve just cried.
Terrible customer service from AT&T
So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday.
Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...
- AT&T Services, Inc.
- 157.1 MB
Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.