myAT&T 4+

I have to agree with all the negative reviews regarding hidden fees, misleading offers, having to fight with different departments that don’t communicate with each other to get the promotions that were promised, being told problems will be taken care of only to find out that’s a lie, charging for “features” you declined and dozens more frustrating features you get with AT&T and Direct TV. Things have only gotten worse since Direct TV has taken over the TV service and the promotion period is over. The price has more than doubled, the new promotion prices they’re advertising have absolutely no relation to what the charge will be for the service advertised. When you try to read the details the app kicks you out if you try to look at any page twice or go back and forth between offers. You can’t get back into that same section of the app once you’ve been kicked out for several minutes so it’s clear they don’t want you to examine the details. They just want you to say, “sure you can more than double my bill, I’ll just keep paying you even though your commercials say your offers are for new and current customers, even though you said you’d always have discounts on the tv bundles, even though you said a lot of things that turned out to be lies”. Guess what, your service isn’t good enough to expect that kind of loyalty. I’m checking every other TV option out there.

My AT&T wireless phone bill is NEVER he same it’s always 50 to $60 higher than what it’s supposed to be. When I signed up originally, the guy came to my home and set everything up and promising that my bill will be around $160 monthly. He told me the first couple of months the bill will be a little higher but then it will adjust and my bill will maintain same amount afterwards. Year and a half later I’m still yet to see a bill that is below $200. It’s usually $220 to $240. I called customer service a few times and I remember onetime spending more than an hour discussing the bill and taking out several items from my service to ensure my bill would come lower but I’m still waiting!!!! AT&T has such a complicated billing system with their bonuses for your trade in and their new phone spread out in a manner that you are tied in and cannot cancel the service without taking significant loss. I was with T-Mobile for 15 or so years and most of those years my bills were constant, never had any issues with billing system, they gave trade in credit right away and not spread it over 3 years! The reason I switched to AT&T was because my colleagues were telling me they had better cell service but I’m yet to see much difference between AT&T and T-Mobile. I’m not a happy customer with AT&T. I switched my home internet and my cell service for my entire family with them and now I’m stuck!!! This is utterly disgusting, frustrating and unacceptable!

I’ve been an ATT customer for literally decades. Every time I try to log in to my account on my laptop so I can check my emails, it tells me my password is wrong. Then it tells me I have to reset it, then it blocks me and says to try again in one hour. In the meantime, I no longer have access to my emails on my laptop, iPhone, and iPad. I’ve used chat and called customer service. They are no help at all.
Back in July, my internet went out. I spent 45 minutes on the phone then was told they would send a tech in a few days. In the meantime, I learned there was an outage, only in a small area of my neighborhood. It was out for over a week with sporadic service for an hour or two. I was going out of town and several important emails failed to send. I had several disasters to fix when I returned from my trip. In the meantime, ATT keeps contacting me to reschedule the tech after I had told them multiple times that the problem was on their end.
I’m not done! Then someone calls and recommends I switch to the fiber service that had been installed in my neighborhood. (They damaged my pool’s waste water pipe when they did that.) I’m assured there would be no rate increase, but they raise my internet cost two weeks before the tech shows up to switch my service!
Any recommendations on a reliable service for a senior citizen?