myAT&T 4+

Manage your AT&T Accounts

AT&T Services, Inc.

    • Free

Screenshots

Description

Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.

What’s New

Version 2024.5.0

This update will streamline your digital experience.

Ratings and Reviews

4.0 out of 5
4M Ratings

4M Ratings

Lots2lurn ,

BUG RIDDEN! SLOW on any device

I only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. This app is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though the app was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present.
”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems?
I just spent two hours in this app just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay.

VonHagenstein ,

Can't download PDF copies of bills and beware of "upgrades"

You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges.

Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.

Think787 ,

Frustrated with AT&T wireless phone invoices

My AT&T wireless phone bill is NEVER he same it’s always 50 to $60 higher than what it’s supposed to be. When I signed up originally, the guy came to my home and set everything up and promising that my bill will be around $160 monthly. He told me the first couple of months the bill will be a little higher but then it will adjust and my bill will maintain same amount afterwards. Year and a half later I’m still yet to see a bill that is below $200. It’s usually $220 to $240. I called customer service a few times and I remember onetime spending more than an hour discussing the bill and taking out several items from my service to ensure my bill would come lower but I’m still waiting!!!! AT&T has such a complicated billing system with their bonuses for your trade in and their new phone spread out in a manner that you are tied in and cannot cancel the service without taking significant loss. I was with T-Mobile for 15 or so years and most of those years my bills were constant, never had any issues with billing system, they gave trade in credit right away and not spread it over 3 years! The reason I switched to AT&T was because my colleagues were telling me they had better cell service but I’m yet to see much difference between AT&T and T-Mobile. I’m not a happy customer with AT&T. I switched my home internet and my cell service for my entire family with them and now I’m stuck!!! This is utterly disgusting, frustrating and unacceptable!

App Privacy

The developer, AT&T Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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