myCigna 4+

Update
After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response

[Previous review]
When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.

Hello. I'm so sorry you've had trouble and I'd like to look into this for you. Please email me at LetUsHelpU@cigna.com. I can help. -CM

My first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below.
It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh…
Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???

Hello, we would like to investigate the difficulties you are experiencing with our app and do everything we can to help. Please write to us at LetUsHelpU@CignaHealthcare.com to be connected with a care advocate. Best, Care team

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected.

I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted.

Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

Hello. I’m so sorry you haven't been pleased with the app or your plan. Please email me at LetUsHelpU@cigna.com. I would like to look into each piece of your experience. -CM