I got the app and as soon as I opened it a chat bot walked my through getting my new registration with only a few taps. When I was all done I got a receipt and tracking ID number. It’s been 6 days. I think the app told me to allow up to 10 business days. Only thing is can’t figure out where to use this tracking number. For all I know I’ve been scammed. I could easily find out if I just call the DMV and give them my info and ask them if my tag is renewed, but at that point I could have just renewed any other way.Why give me a tracking ID number and not even give me a clue where to enter it? The app has two features, update your DMV info and renew tag. Can’t do anything else on there

I’ve never written a review in my life before so, I’m quite glad to be here writing one for this god awful app. I know the move to making everything online is supposed to make it easier for the “customer” who just wants to do stuff outside of the DMV, but this is app is freaking stupid. The very first photo on this App Store for this app shows that you can do other services on the app besides renewing your registration. I lost my registration, realized it before having a need to find it on the road, and decided to replace it online instead of at the DMV. The website says you can do it on the app. okay great, so I downloaded the stupid app and made an account. Literally after all of that work, i can’t request a registration replacement on the stupid app. It literally can’t be done. The stupid chat bot thinks I’m trying to renew it not replace or duplicate it so the stupid thing is telling me that bc my registration is not yet ready for renewal I can’t do it?? Like I’m not an idiot I know that I can’t renew nor do I WANT to. Stupid app and stupid waste of time. If it can’t complete a service, stop advertising that it can and just be honest and tell people that. Geez. Incredibly upsetting.

I had downloaded this app about 4 years ago and it’s been on my phone unused ever since. I wanted to try it out again, but let me just tell you that you know an app is really terrible if after 4 years there is no new update for it. I can’t believe there’s no new update for this app to fix all the things that were definitely wrong with it before. I had used it to renew my car registration those 4 years ago, and I never received the new tag in the mail, I just had to cross my fingers 🤞🏻 and hope it was reflected in the system that I paid for the renewal even though I didn’t have the sticker on my car to show for it. At this point I wanted to try out this app again with my cr registration, but it won’t let me reset the password for the account I created 4 years ago. It’s been an hour and I have not received the email to reset my password. So all in all this is a terrible app that doesn’t work right. Please update so we can actually have a good online resource to take care of silly things such as car registration without having to waste my time and ask for time off at work simply to get this done in person.

When I received my renewal in the mail it suggested using this app as a renewal option, given the convenience of it I opted to try it. In the beginning everything went fairly easy and I paid for the renewal and was told I would get an email once payment was processed with tracking details. That was done December 1st the payment posted to my account on December 4th, it’s now December 27th and I still had not received anything. I decided to call the DMV and they said they could not see on their end that a payment was processed and it’s a possibility that it was refunded to me. It was not refunded to me and they couldn’t do anything about it since it wasn’t showing on their end as paid. I couldn’t find any number or information to reach out to someone on the app to get any help or request a refund. I had to go through my bank to file a dispute and ended up having to go in to the DMV to get the new registration since it was now past renewal date.