Noah's NY Bagels 4+

What a great way to get your morning treat with no hassles. Besides wonderful service and consistent quality now you add convenience. Noah’s bagels is always improving and always impressing me. The staff is second to none and the app is a great way to gain value. The only app improvement would be offering daily deals as well as rewards. I would also like to mix more bagel variety with sandwiches. Also add more then one smear. On the app you cat order peanut butter and jelly on a bagel. Or cream cheese and strawberry jam. At home I always have more then one topping.

I received a notification someone hacked my account. Luckily I do not save my credit card on file and keep the balance of a previous transaction which is barely nothing. I will never leave money on this account or load a gift card since your account can be hacked, Noah’s customer service provides no responsive and they is zero way to change your email through the app.

I have reached out to customer support on a few occasions to change my email on file as I can not perform this transaction through the app on my end. After 3 attempts, I still have not received a response even with including my account has been hacked. I do not trust the security of this app and am gravely disappointed in the lack of attention immediacy this should receive. If you don’t care about your customers nor their accounts, at least provide me with the courtesy to change my email on file personally without your assistance - especially being assistance has not been attempted.

Let’s do better!

Do not use this app, if they don’t have the items you ordered they won’t bother to contact you and after you drive to the store and find out they have none of your food they make it impossible to get a refund. I ordered 2 egg sandwiches and 2 hash browns through their app. I drive all the way to the store and the foods not ready, so I ask about it and they don’t have the bagels I ordered, they don’t have the bacon for the sandwiches and they don’t have the hashbrowns I ordered either. They didn’t bother to contact me and tell me this so I drove there for nothing. Then… they won’t give me a refund! What?! The manager tells me to contact customer service. Then get this there is no customer service phone number, I have to fill out a form online, and still nobody has contacted me. I’ll never eat Noah’s bagels again and I definitely won’t order through the app. This is the worst customer service I’ve had. Seriously this company is ran by amateurs.