Noah's NY Bagels 4+

Noah his bagels is great and I’m glad they finally have an app to make it easier on me and my family to pre-order her food I love the pictures of the sandwiches and bagels so I can show them to anyone previous to give them an example of the sandwich before they pick that as there choice. But there are a few glitches in the app it’s self the prices are not shown when I click on menu and I have no where to select the option so I’m a little confused I also couldn’t order on the app the last time I went to Noah’s bagels because of the fact that I forgot my email and password I had typed in 1 million different combinations and I’m for sure that I had use this email that I had typed in but there was no account found and I know there was rewards on that account I tried to contact customer service and there was no response it’s been two days so I’m not sure how long the normal response time is but kind of annoying. I hope they improve soon because I love Noah’s bagels and it’s right down the street from my house.
Thank you,
Ains

Overall this app is basic but functions adequately.

My main gripes are user experience related:
1) No option in the app to provide feedback like this.
2) Every time the app gets updated I need to log in again. Like most people, I have dozens of apps and this is the ONLY app which requires this extra step.
3) I stopped keeping money on the Noah’s app/account because (a) I don’t enjoy leaving my money sitting in their bank account, and (b) every other visit I need to reload money which is annoying and the reload process is very slow I like Starbucks’s app which reloads in a few seconds.
4) Would be great if I could pay via the Noah’s app and have the cost/charge instantly pass through Apple Pay to my payment card of choice. My user experience now requires asking the clerk to press a button on her/his screen to let me scan the app for points, scan the app, then ask the clerk to press another button to let me pay via Apple Pay, switch to Apple Pay on my phone, then tap to complete the transaction.

I know these user experience issues are really minor and petty, but issues #2-4 annoy me to the point where I avoid going to Noah’s more regularly to save myself the frustration.

I’m trying to reach customer service, so I’m hoping someone responds to this. I just need help resetting my password. That’s it. There is no customer service number that I can find, and I’ve submitted multiple requests for help through the website’s customer support ‘email us’ page. It’s now been two MONTHS and I can’t get help, not even from the clerks at my local Noah’s store. They just tell me to use the website’s email contact form, which hasn’t worked for me. I get no reply.

The problem is that the app won’t allow me to log in. Every time I press the login button, the app routes me to the Sign Up page, which of course already recognizes my phone number and email as being associated with an account. At some point during my attempts to login, the app prompted me to change my password, but when I try that, I never receive an email with a link to reset it (yes, I’ve checked every folder, trust me). So I’m stuck in an endless loop where I can’t login because it thinks I’m trying to sign up, and I can’t change my password, and I’ve sent multiple requests for help through the Noah’s website with no response.

Please help me, this is ridiculous. Is there any customer service number I can call to get help?