ACCESS HRA mobile - your benefits on-the-go!
View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your case, the EBT balance for each of your benefits, and any upcoming Recertification dates.
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.
The Upload section of the app lets you upload and submit documents needed for your case to the Agency. It also shows a list of documents that you already uploaded. Each document you submit stays on the list for 100 days from the date it was submitted.
Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.
View Accepted Documents
The My Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the Agency. You can also update this information once every 24 hours.
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.
ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Traditional Chinese.
Minor bugs and enhancements
Ratings and ReviewsSee All
Long gone are the days of waking up at the crack of dawn to go to the office just to apply for assistance, or waiting hours on long lines just to submit recertification documents (something that usually takes about 10 minutes to do). I appreciate the continuous improvements made within the app!
One thing I would like to suggest is changing the way documents are uploaded. Instead of having the blue box at the top of the screen list out all of the documents you need to submit, having a list that’s clickable - which would allow the user to easily keep track of what documents they need to submit - would greatly improve this process. Once they’ve submitted the document, that row can be highlighted green to confirm submission. It can avoid someone accidentally tapping the wrong category and submitting the wrong document, and it would help the user keep track of any remaining documents they would need to submit.
Aside from that, the app is great! And definitely a huge time saver.
Developer Response ,
Thank you for your review! We are glad the app made it easier for you to manage your benefits.
Basically same thing going In person it takes 72hrs to post documentation on applying and recertifying applicat ion is always under maintenance customer support for HRA over the phone on this application is useless as they don’t know whether to advise clients to bring in documentation or to upload after uploading documentation supposedly states all documents uploaded will be shown here for 100 days doesn’t even show documents I uploaded after uploading them it says we will send you a notice in the mail about receiving documentation if you have a deadline to submit documentation per day Nov 12th those documents should be able to upload and send same day it delays benefits issuance it can cause a case to be closed for simply failing to submit documentation and then verifying whether the documents have been sent is impossible as it takes 3 days to confirm if they received it this application needs to be improved with the aforementioned grievances. I rate this app a 1 it’s basically the same as going in person to apply for SNAP benefits
Developer Response ,
We are sorry to hear about your experience. Please email us at email@example.com for assistance with this issue
I’m writing this with hope that by some slim chance that someone can help me. I am a single mother who fled a marriage due to domestic violence. I am not receiving no child support and need to re-certify for benefits on the 5th but I will not be able to attend my appointment because I am employed and scheduled to work all business days and business hours. For some reason when I select the option to recertify online it will not allow me to move forward with the process. If I take the day off or go in late I may not be able to keep my job because I’m working temp-perm and really want to be hired by the company. I need to recertify for benefits because I have been paying over 1000 dollars a month in childcare and 400 in cab fare to get to my daughter in time and have been netting 0 dollars to be at my job everyday. Please advise if there’s any how to do the recertification online!
Developer Response ,
Thank you for contacting Access HRA.
For case related information please call Infoline 718-557-1399
- Department of Information Technology And Telecomm
- 56.9 MB
- Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, French, Korean, Russian, Spanish, Traditional Chinese
- Age Rating
- © 2018 by NYC Human Resources Administration
With Family Sharing set up, up to six family members can use this app.