Pavilions Deals & Delivery 4+

Substitutions

I would have given you five stars but for what I see is a serious defect in your online service. I have never found a way to instruct the shopper not to make substitutions on ANYTHING. It looks to me like you have to go item by item, and say no substitutions, no substitutions, no substitutions. If I buy 39 items that is really cumbersome.

Also, shoppers should be aware that “choice” it’s not the same as “prime”, “frozen hot chicken wings” are not the same as “uncooked chicken wings”, “coke” is not the same as “DIET coke”. You get my point!

I love the convenience of your service and generally the shoppers and the deliverers do a great job! Thank you!

Good idea, very bad execution

The prices in the app don't always match with the prices at the store, app advertises cheaper regular prices for some products (not sure if that's even legal..). Nutritional info in the app is wrong for a lot of items (legal?). App has the weekly ad, but the stores don't honor the ads and just charge you regular prices in that week. If you use coupons, good luck, they're programmed so badly that nearly all products that qualify are completely mixed up. Like strawberries qualify for the Soda coupon, but Danon Yoghurts don't qulify for the Danone coupons etc. Even the staff at the stores are always confused about it and have to manually give store discounts since the coupon are programmed so badly. Oh and then we have the fake in-store coupon signs, they advertise a cheap price prominently next to the real price with a note that you have to scan the price sticker to get the coupon discount. Bit 10 out of 10 times it's just a fake price and the coupon doesn't exist in their system.
This app is a great idea and all, but it's also one of the reason for why I went from going to Pavilions 4-5 times a week to just 1-2 a month, it's incredibly annoying and you'll always leave with the feeling of being scammed and lured with fake deals and fake app ads and coupons. They sadly do not care about any feedback at all so it probably wont get fixed anytime soon..

No iPad View? Wow, time to shop somewhere else after 20 years.

Multiple family member have used the Pavilion’s Delivery & Pickup App, mostly on their iPads, every week if not a couple times a week for years. We all have iPhones, laptops and desktops, but nothing was more convenient that using the iPad. Who at a corporate level made this decision? Their superiors might want to assess their analytical skill set. I have this saying in business “what does it cost to loose a customer for life?” I’ll still go there in person sometimes, but you don’t alienate or make the customer experience difficult. Time for new management or new programmers. We rarely see such a miscalculation in the marketplace. Thank you for replying, but if the new App doesn’t rotate for an iPad we’ll be shopping somewhere else. I can work on one model, I have all three sizes, just one is all I ask :) Please forward this to management or the head programmers. Thank you for an additional reply. A way to appease your users that have issues with the rotation in not to discontinue the old App. Sonos (the famous speaker company) made a strategic mistake and caused loss of clients and users because they automatically removed their old App and bricked devices. They reintroduced that version until they properly programmed their current release. Please forward this suggestion.

Developer Response ,

We appreciate your feedback and apologize for any inconvenience. We strive to provide the best services possible to make your shopping easy and convenient. We have shared your feedback with our developers, thank you.