I have been a Jiu jitsu athlete for almost 20 years and have put my body through the ringer. Throw in mountain biking, snowboarding, and skateboarding and you have a recipe for aches and pains. I started using PowerDot when they first came out. I thought it was great back then. I have had a couple different versions of their devices and they have all performed amazingly. As I get new ones, I hand down the older models and even the very first one I bought is still in use. They last forever. I wish I had something good to say about their customer service or warranty, but I have no experience dealing with them because I have never had a single issue over the many years and models. I have also tried some other other devices you can get online, but those require you to manually set up parameters for each session. They are way more complicated and unless you really spend the time to learn everything about EMS and TENS, you probably won’t set it up correctly. My only gripe is that the butterfly pads don’t have a pull tab to help you remove them after use. Maybe they do now, I haven’t ordered any in while. Great product Josh/PowerDot.

I was really excited to find the powerdot because after several knee surgeries and recovery periods as an athlete I know how the technology has helped speed my recovery in the past. I also had some edicuatiom in kinesiology because I was interested in physical therapy as a job, I changed half way through and never got to the portion where we did clinical hours. So I’ve never placed EMS tabs myself.One thing I think would be really helpful is if the images used to show you correct placement of the pads were illustrations to show the muscles rather than a photo. The photos that come in the package are excellent marketing material, but they’re pretty dark so it’s hard to figure out exactly where to place the pads. Sometimes I don’t seem to be getting the correct muscle flexion and end up moving them to try and find the right place. I would also love to see some routines that are oriented around specific sports. For instance something that mixed together performance and strength to go along with mountain biking workouts that we’re doing. I’ve tried to make my own spreadsheet of performance, endurance, and strength in a rotation for the same muscle groups I work in the sports I do, but it’s a lot of extra work and I’m not sure I’m optimizing. I was excited when theragun bought this company Bc they do a great job of that in their app and made it easy.

After upgrading to iOS 17.1.2, one of the powerdots seems to not be able to connect through Bluetooth. I used it the day before upgrading the iOS version so not sure if that is related. On the website there are instructions to reset and reconnect but that doesn’t work and there’s very little help otherwise. The device itself is good but they should have some other ways to connect them other than through the Apple apps because if bugs come up you can’t use the device.Update: I contacted customer support and they replaced my device as it was still under warranty. The process was very easy and straightforward. Everything is working properly so far. Overall a very positive experience.

Update: I was able to complete the registration on my iPad (iOS 16.3.1). So the problem appears to be with the iPhone 14 Pro and limited to the registration process. I’ve been using the PowerDot on my iPhone since then and all is well, have not experienced any of the connectivity issues that a lot of others have reported, The app is good, though a bit more explanation on the different programs would be welcome. The PowerDot is a great product and highly recommended with one caveat: if you need any technical support, good luck, you will be on your own.I’d like to use my Power Dot Duo but cannot use the app. Problem is with registration process. I cannot use the app until I register. But there is a prompt in registration process that asks “where did you purchase.” There is no “Next” button on that page so the registration just cancels. I tried for over 3 hours with the chat help and that was a waste of time. The representatives are not helpful and not knowledgeable at all. The problem lies somewhere in the app. I am using an iPhone 14 with iOS 16.3.1. Like a number of others have raised, good luck if you need technical support because there is none. I don’t know what to do other than returning the product. Very disappointing given the high cost.